Gricelda Llanas
Fredericksburg
Summary
Optician with extensive experience in customer service and optical measurements. Focused on enhancing patient satisfaction through effective communication and collaboration with medical teams. Demonstrates strong organizational skills and a patient-centered approach in managing care coordination.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hill Country Vision Center
Fredericksburg
05.2025 - Current
- Supported daily operations and management of patient care services to ensure high-quality patient experiences.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed and presented weekly SBN to deliver insights into performance metrics for strategic decision-making.
- Compiled and maintained monthly and weekly KPI scoreboards to track team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Optician
Hill Country Vision Center
Fredericksburg
03.2022 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, pupillary distance, and pantoscopic tilt to customize eyeglass orders, ensuring optimal fit for each patient.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients upon arrival of eyeglasses or contact lenses, providing final fitting assistance to enhance customer satisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies, facilitating timely payment for optical services.
Optometric Technician
Hill Country Vision Center
Fredericksburg
03.2022 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling and monitored patient flow, effectively communicating delays to enhance patient experience.
- Managed administrative tasks including phone reception, appointment scheduling, and payment processing to ensure smooth office operations.
- Handled insurance inquiries, verified eligibility, and facilitated prior authorizations for medications and glasses.
Patient Care Coordinator
Hill Country Vision Center
Fredericksburg
03.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Improved patient satisfaction through efficient appointment scheduling and proactive management of patient flow.
- Facilitated seamless communication between patients and healthcare providers, ensuring timely resolution of inquiries and concerns.
- Decreased wait times by implementing an appointment reminder system, leading to fewer no-shows and late arrivals.
- Confirmed insurance coverage for patients before appointments and entered patient information into the system.
Patient Care Coordinator
Hill Country Memorial Hospital
Fredericksburg
12.2018 - 03.2022
- Provided direct patient care to ensure comfort and satisfaction during visits.
- Coordinated timely care and addressed individual needs, contributing to improved patient satisfaction and overall care experience.
- Verified coverage and obtained authorizations from insurance companies for medical treatments and procedures, facilitating patient access to care.
- Coordinated accurate billing and claim processing with insurance companies, minimizing errors and ensuring financial clarity for patients.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
High School Diploma -
Valley Mills High School
Valley Mills, TX05-2013
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Retail sales
- Adjusting eyewear
- Optical orders
- Transaction processing
- Progressive lenses expertise
- Patient history documentation
- Appointment scheduling
- Data verification
- Time management
- KPI reporting
- Performance review
- Customer relationship management
- Team leadership
- Problem solving
- Inventory management
- Coaching and mentoring
Languages
Spanish, Native or Bilingual
Timeline
Assistant Manager
Hill Country Vision Center
05.2025 - Current
Optician
Hill Country Vision Center
03.2022 - Current
Optometric Technician
Hill Country Vision Center
03.2022 - Current
Patient Care Coordinator
Hill Country Vision Center
03.2022 - Current
Patient Care Coordinator
Hill Country Memorial Hospital
12.2018 - 03.2022
High School Diploma -
Valley Mills High School