Summary
Overview
Work History
Education
Accomplishments
Timeline
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Kathy Stanley

Dunn,NC

Summary

I am an Erwin resident of 46 years and a bi-weekly shopper at your establishment. I retired a few years ago and have enjoyed gardening and spending time with my family but miss interacting with the public and working.

I hope you will consider me for a part time position at your Erwin establishment.

I have extensive experience in cashiering and balancing a cash drawer, and have been told my customer service skills are second to none.

I am available to begin work immediately

Overview

44
44
years of professional experience

Work History

Title Clerk

NCDMV
04.2017 - 09.2021
  • Entered title and vehicle information into database.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Handled cash and credit card payments accurately.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Calculated and remitted state sales tax, service, and other charges.
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Collected taxes and fees, submitted payments and issued receipts.


Cashier/Customer Service Representative

Norris's Frozen Custard
Dunn, NC
04.1977 - 06.1982
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Associate of Applied Science - Criminal Justice

Florida State University
Tallahassee, FL
06.2016

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Title Clerk

NCDMV
04.2017 - 09.2021

Cashier/Customer Service Representative

Norris's Frozen Custard
04.1977 - 06.1982

Associate of Applied Science - Criminal Justice

Florida State University

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Kathy Stanley