Kathy Turner
West Des Moines,IA
Summary
Accomplished banking professional with over 15 years of experience in financial services, including branch management, customer relationship building, and team leadership. Proven expertise in driving branch performance, managing risk and compliance, and delivering exceptional customer service. Adept at developing staff and implementing strategic initiatives to achieve financial and operational goals.
Overview
15
15
years of professional experience
Work History
Branch Manager
Two Rivers Bank and Trust
07.2022 - Current
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Implemented staff training programs to improve service quality and operational knowledge.
- Managed financial reporting processes to ensure compliance with regulatory standards and internal policies.
- Oversaw team performance, fostering a collaborative culture to achieve branch objectives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Personal Banker
Marion County Bank
01.2016 - 06.2022
- Assisted clients with account inquiries and product recommendations, enhancing customer satisfaction and loyalty.
- Educated clients on banking products and services, fostering informed decision-making for financial goals.
- Built rapport with clients to promote branch loyalty and strengthen customer relationships.
- Created training modules and documentation for staff development.
- Maintained regular follow-up processes to expand customer relationships.
- Handled escalated concerns and resolved issues effectively.
Teller Supervisor
Wells Fargo
08.2010 - 01.2016
- Monitored performance metrics to drive accountability among teller team members.
- Conducted regular audits of cash drawers to maintain financial integrity and security.
- Counted cash drawers and made bank deposits.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
Education
Bachelor of Science -
University of Wyoming
Laramie, WYSkills
- Branch operations management
- Customer service
- Customer relationships
- Team supervision
- Staff supervision
- Training and development
- Excellent time management skills
Timeline
Branch Manager
Two Rivers Bank and Trust
07.2022 - Current
Personal Banker
Marion County Bank
01.2016 - 06.2022
Teller Supervisor
Wells Fargo
08.2010 - 01.2016
Bachelor of Science -
University of Wyoming
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