Summary
Overview
Work History
Education
Skills
Skills
Timeline
BusinessDevelopmentManager
Kathy VonHatten

Kathy VonHatten

Eidson,TN

Summary

Accomplished professional with diverse background, including roles at United States Postal Service and Main Street Optometry, showcasing exceptional customer service skills.

Proven track record in prioritizing customer satisfaction and building strong customer relationships, resulting in increased satisfaction and operational efficiency. Known for strong problem-solving abilities and ability to easily solve problems by putting the customer or patient at ease and thinking outside the box. I put people at ease and the results are increased satisfaction. My latest role as a school bus driver has proven to be challenging but has shown how patient and adaptive I can be to a high stress position.

Overview

2025
2025
years of professional experience

Work History

Owner Operator

All American Truckers
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Interacted well with customers to build connections and nurture relationships.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Mail Carrier

United States Postal Service, USPS
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.

Owner

Main Street Optometry
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.

Licensed Dispensing Optician

Sears Optical
  • Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
  • Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
  • Utilized industry-specific software programs for efficient management of client records and appointment scheduling.
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.

School Bus Driver

Hawkins County Board Of Education
08.2023 - Current
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Documented detailed inspection results in vehicle logs.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.

Education

Prerequisites - General classes

College of Central Florida
Ocala, FL

General Education Diploma -

Stockbridge High School
Stockbridge

Opticianry Licensure - Opticianry

Hillsborough Community College
Tampa, FL

Skills

    Rapid Route Adaptation

  • Weather tolerance
  • Parcel delivery
  • Safety awareness
  • Vehicle loading
  • Route management

Skills

I am consider to be of above average intelligence and am very good at problem solving. I like to focus on the solution to the problem as opposed to the problem itself. I’m very adept at thinking outside the box to find a solution. Many times in dealing with customer service agents I have been able to suggest a solution to help them help me.

Timeline

School Bus Driver

Hawkins County Board Of Education
08.2023 - Current

Owner Operator

All American Truckers

Mail Carrier

United States Postal Service, USPS

Owner

Main Street Optometry

Licensed Dispensing Optician

Sears Optical

Prerequisites - General classes

College of Central Florida

General Education Diploma -

Stockbridge High School

Opticianry Licensure - Opticianry

Hillsborough Community College

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Kathy VonHatten