Kathy Wachholtz
Wausa,NE
Summary
Customer-focused professional with extensive experience in customer service. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills, with a proven ability to manage multiple tasks effectively. Demonstrated success in enhancing operational processes to improve the overall customer experience.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar Tree
Norfolk, NE
01.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Fraud Specialist
First National Bank Omaha
Wayne, Nebraska
07.2023 - 10.2025
- Identified legitimate and fraudulent transactions through critical analysis.
- Exceeded departmental quality standards by establishing detailed fraud and dispute case files.
- Adapted communication style to address diverse customer needs effectively.
Assistant Store Manager
US Cellular
Norfolk, NE
01.2020 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Store Manager
Christopher & Banks
01.2016 - 01.2020
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Arts Degree - Criminal Justice/Corrections
Northeast Community College
Norfolk, NE01.2007
Associate of Applied Science Degree - Architectural Drafting
Northeast Community College
Norfolk, NE01.1999
Skills
- Microsoft Office proficiency
- Strong writing skills
- Effective communication
- Time management
- Customer service excellence
- Data entry accuracy, including 10-key
- Quick learning ability
- Team collaboration
- Adaptability in teamwork
References
- Connie Hoffman 402-750-9714
- Julie Redwing 402-841-4064
Timeline
Fraud Specialist
First National Bank Omaha
07.2023 - 10.2025
Store Manager
Dollar Tree
01.2022 - Current
Assistant Store Manager
US Cellular
01.2020 - 01.2022
Assistant Store Manager
Christopher & Banks
01.2016 - 01.2020
Associate of Applied Arts Degree - Criminal Justice/Corrections
Northeast Community College
Associate of Applied Science Degree - Architectural Drafting
Northeast Community College