Kathy White
Galveston,TX
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Realtor Assistant
Remax - Kirk Group
05.2023 - 02.2024
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions,
- Maintained organized client records by diligently updating CRM systems and filing physical documents securely.
- Displayed exceptional attention to detail when reviewing property listings for accuracy and clarity, contributing to improved listing quality.
Shop Owner
Heavenly Bites Bakery
08.2018 - 05.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Close Accountant
Northrup Grumman
10.2001 - 01.2008
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Handled financial transactions efficiently, maintaining accurate records for billing purposes.
Education
Bachelor of Arts - Accounting
University of Phoenix
Tempe, AZ12.2000
Skills
Networking and partnership
Customer service expertise
Certification
- Licensed Realtor - May 2022 - 2024.
Hobbies
Work with animal shelter: vetting dogs, bringing them into my home for evaluation of temperament, helping to establish rapport with potential adopters, and maintaining communications till the pup is in new home.
Horseback riding: I enjoy riding on the beach with Roy Rogers and doing endurance rides through NATRC.
Timeline
Realtor Assistant
Remax - Kirk Group
05.2023 - 02.2024
Shop Owner
Heavenly Bites Bakery
08.2018 - 05.2022
Close Accountant
Northrup Grumman
10.2001 - 01.2008
- Licensed Realtor - May 2022 - 2024.
Bachelor of Arts - Accounting
University of Phoenix
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