Kathy Whittemore
Wyoming,Iowa
Overview
7
7
years of professional experience
Work History
Night Shift Lead/Cashier
CASEY'S GENERAL STORE
06.2024 - Current
- Trained new employees in operational procedures to ensure effective onboarding and team integration.
- Assisted customers by addressing inquiries and providing solutions to enhance overall satisfaction.
- Stocked merchandise efficiently to maintain optimal inventory levels and ensure product availability.
- Handled cash transactions accurately, ensuring financial integrity and adherence to company policies.
- Maintained store cleanliness and organization to create a welcoming shopping environment for customers.
- Monitored inventory levels to proactively identify restocking needs and prevent product shortages.
- Resolved customer complaints promptly, contributing to improved customer loyalty and retention rates.
- Supervised night operations, ensuring compliance with safety and security protocols.
Cashier
FAREWAY GROCERY STORE
04.2023 - 09.2024
- Enhanced customer satisfaction by providing prompt assistance and addressing inquiries effectively.
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Facilitated training for new employees, imparting knowledge on cash register operations and customer service.
- Emphasized teamwork by collaborating with colleagues to maintain a positive store environment.
- Resolved customer complaints efficiently, contributing to a loyal customer base and repeat business.
- Maintained cleanliness and organization of the checkout area, promoting a welcoming shopping experience.
- Developed strong product knowledge, assisting customers in making informed purchasing decisions.
- Executed promotional displays, increasing product visibility and encouraging upselling opportunities.
Manager/Cook/Waitress/Bartender
HIDEAWAY
07.2021 - 04.2023
- Provided exceptional service to customers, enhancing overall dining experience and satisfaction.
- Prepared diverse menu items, ensuring high-quality food standards and consistent flavor profiles.
- Mixed and served beverages as a bartender, creating a welcoming atmosphere for patrons.
- Managed crowd flow during peak hours, maintaining order and ensuring guest comfort and safety.
- Collaborated with kitchen staff to streamline service, optimizing efficiency and reducing wait times.
- Trained new waitstaff on service protocols and menu knowledge, fostering team development and cohesion.
- Handled customer inquiries and complaints professionally, resolving issues to retain client loyalty.
- Executed cleaning and sanitation tasks to uphold health standards and promote a welcoming environment.
Cook/Baker
OPAA FOOD MANAGEMENT
10.2018 - 04.2020
- Prepare/Cook/Bake food according to strict menus and guidelines set by Opaa for Midland MS/HS in Wyoming Iowa.
Education
GED -
MARION HIGH SCHOOL
Marion, Iowa05.1986
Skills
- Strong leadership
- Safety awareness
- Training and mentoring
- Supervisory experience
Timeline
Night Shift Lead/Cashier
CASEY'S GENERAL STORE
06.2024 - Current
Cashier
FAREWAY GROCERY STORE
04.2023 - 09.2024
Manager/Cook/Waitress/Bartender
HIDEAWAY
07.2021 - 04.2023
Cook/Baker
OPAA FOOD MANAGEMENT
10.2018 - 04.2020
GED -
MARION HIGH SCHOOL