Kathy Wilcox

Checked member eligibility, gathered clinical records, compiled clinical data for review, processed approvals, wrote denial letters, and communicated with members about benefits, approvals, denials, medical conditions, and healthcare options.

• Managed multiple tasks, prioritizing urgent requests from physicians and nurses to ensure timely care delivery.
• Assisted in coordinating care between multiple departments effectively.
• Participated in quality improvement initiatives to enhance patient outcomes and streamline care processes.
• Advocated for patients by supporting and respecting basic rights, values, and beliefs.
• Ensured compliance with safety and health regulations consistently.
• Provided guidance to new employees regarding policies and procedures within the organization.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Worked towards departmental goals by implementing new care processes. and objectives by instituting new processes and standards for in-patient care.

• Managed team of admissions counselors to improve application processing efficiency.
• Developed strategic admissions plans to enhance enrollment at Horizon Healthcare.
• Collaborated with academic departments to align programs with student needs.
• Oversaw compliance with regulatory requirements in the admissions process.
• Created marketing materials such as brochures, fliers, newsletters. to promote the school's offerings.