Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Willis

Topeka,KS

Summary

I believe I can fulfill the roll of a Manager because of my 23 years of supervisory experience. I look forward to the opportunity to enhance the supervisors that will be reporting to me in this role.

Overview

26
26
years of professional experience

Work History

Claims Supervisor

Blue Cross and Blue Shield of Kansas
Topeka , KS
2013.06 - Current
  • Supervise 12 employees and assume responsibility for those employees to meet or exceed department standards.
  • Coach and arrange any additional training needed for those employees who are not maintaining department standards.
  • Maintain daily contact with each employee on their daily standards.
  • In my 23 years of supervision, 12 years as a Assistant Supervisor and the last 11 years as a supervisor my tenure rate is 12 years.

Assistant Supervisor

Blue Cross Blue Shield Of Kansas
Topeka , KS
2001.05 - 2013.06

Monitored quality standards and provided coaching and training in any area that needed improvement.

Assume supervisory role as needed.

Responded to all claims processing questions on a daily basis.

Approved large dollar claims.

Senior Claims Examiner

Blue Cross Blue Shield Of Kansas
Topeka , KS
1999.03 - 2001.05
  • Processed Plan 65, MER, Drugs, Security Plan claims maintaining accuracy rate of at least 98.6% and 100% production rate monthly.
  • Responsible for claims timeliness.

State Customer Service Representative

BCBS of Kansas
Topeka , KS
1998.10 - 1999.03
  • Consulted with customers In the State of Kansas group regarding needs and addressed concerns.
  • Provided accurate information regarding insurance coverage, billing and payment processing from our providers.
  • Ensured compliance with HIPAA regulations concerning patient privacy rights.

Education

High School Diploma -

St. Marys Junior Senior High School
Saint Marys, KS
1988-05

Salt and Pepper classes

WFLD
BCBS

Skills

  • Team motivation
  • Problem-Solving
  • To listen and work through the situation to identify the root cause and implement any changes as needed.
  • Willingness to learn and share skills for those that I supervise.

Timeline

Claims Supervisor

Blue Cross and Blue Shield of Kansas
2013.06 - Current

Assistant Supervisor

Blue Cross Blue Shield Of Kansas
2001.05 - 2013.06

Senior Claims Examiner

Blue Cross Blue Shield Of Kansas
1999.03 - 2001.05

State Customer Service Representative

BCBS of Kansas
1998.10 - 1999.03

High School Diploma -

St. Marys Junior Senior High School

Salt and Pepper classes

WFLD
Kathy Willis