Kathy Willis

• Supervise 12 employees and assume responsibility for those employees to meet or exceed department standards.
• Coach and arrange any additional training needed for those employees who are not maintaining department standards.
• Maintain daily contact with each employee on their daily standards.
• In my 23 years of supervision, 12 years as a Assistant Supervisor and the last 11 years as a supervisor my tenure rate is 12 years.

Monitored quality standards and provided coaching and training in any area that needed improvement.

Assume supervisory role as needed.

Responded to all claims processing questions on a daily basis.

Approved large dollar claims.

• Processed Plan 65, MER, Drugs, Security Plan claims maintaining accuracy rate of at least 98.6% and 100% production rate monthly.
• Responsible for claims timeliness.

• Consulted with customers In the State of Kansas group regarding needs and addressed concerns.
• Provided accurate information regarding insurance coverage, billing and payment processing from our providers.
• Ensured compliance with HIPAA regulations concerning patient privacy rights.