Janease Nash
Eligiblity Specialist
Topeka,KS
Summary
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with a focus on accuracy and efficiency.
Overview
13
13
years of professional experience
Work History
Eligiblity Specialist
Conduent
Topeka, KS
12.2020 - Current
- Assisted clients with accurate eligibility form, application, and document completion.
- Communicated with people from various cultures and backgrounds on the application process.
- Established databases to track, analyze, and automate eligibility application processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Trained staff on current eligibility requirements and policies.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Receive 10 inbound calls from Facilitators on a specialized presumptive eligibility team to help Facilitators with consumers in the application process daily.
Manager
Mcdonalds
Topeka, KS
08.2012 - 04.2019
- Managed a crew of 10 + employees and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep the business operating within budget and increase profits.
Education
High School Diploma -
Topeka West High School
Topeka, Ks05-2015
Skills
Effective communication skills
Microsoft office
Documentation and paperwork
Data entry
Medicaid
Application review
Policy interpretation
Telephone etiquette
Income verification
Time management
Customer service
Problem-solving
Accomplishments
- Achieved production by completing cases with accuracy and efficiency.
Timeline
Eligiblity Specialist
Conduent
12.2020 - Current
Manager
Mcdonalds
08.2012 - 04.2019
High School Diploma -
Topeka West High School
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