Jessica Newton
Douglasville,GA
Summary
Dynamic Eligibility Specialist with extensive experience at the Division of Family and Children Services, adept at data analysis and client advocacy. Proven track record in managing high-volume caseloads and ensuring compliance with Medicaid and SNAP programs. Skilled in effective communication and conflict resolution, successfully connecting vulnerable populations with essential resources.
Overview
18
18
years of professional experience
Work History
Eligiblity Specialist III
Division of Family and Children Services
Marietta, GA
08.2015 - Current
- Determine eligibility for Medicaid, ABD Medicaid, SNAP, and related assistance programs.
- Managed high-volume caseload, ensuring timely processing of applications, renewals, and updates to meet client needs.
- Review and verify income, assets, residency, and household composition.
- Conducted interviews to gather information and verify eligibility.
- Explained eligibility requirements and benefit decisions with clarity and compassion, enhancing client understanding.
- Maintain accurate case records and collaborate with community partners to resolve complex issues.
- Connected vulnerable populations with essential resources and services, facilitating access to necessary support.
- Collaborated with local organizations to facilitate access to essential services for clients.
Eligibility Specialist I
Division Of Family And Children Services
Marietta, Georgia
10.2014 - 08.2015
- Evaluated applications for eligibility, ensuring compliance with benefit criteria.
- Guided clients through program requirements and application processes to enhance understanding.
- Checked client information on applications and resolved discrepancies to ensure compliance.
- Updated client cases in Georgia Gateway system to ensure accuracy and compliance.
- Managed detailed records of client interactions and case updates to support accurate case handling.
- Processed all changes to client information, including address, income, and household status. (Address, Income, Household status etc.)..
- Resolved customer complaints by investigating issues and providing effective solutions.
Youth Director / Administrative Assistant
Cobb County Parks and Recreation
Marietta, GA
05.2008 - 08.2014
- Mentored youth and promoted positive behavioral and life skills development.
- Planned and implemented recreational and educational activities.
- Oversaw daily administrative operations for youth programs, ensuring smooth execution of activities.
- Coordinated staffing schedules and payroll documentation to optimize program logistics.
- Supported budget tracking and reporting processes to maintain financial oversight.
Education
High School Diploma -
Carl Harrison High School
Kennesaw, GA05-2008
Associate of Arts - Sociology
Georgia Highlands College
Rome, GA09-2026
Skills
- Eligibility Determination
- Snap and Medicaid Programs
- Data analysis
- Compliance assessment
- Case management
- Case documentation
- Data management
- Resource coordination
- Eligibility counseling
- Effective communication
- Client advocacy
- Team collaboration
- Privacy compliance
- Conflict resolution
Timeline
Eligiblity Specialist III
Division of Family and Children Services
08.2015 - Current
Eligibility Specialist I
Division Of Family And Children Services
10.2014 - 08.2015
Youth Director / Administrative Assistant
Cobb County Parks and Recreation
05.2008 - 08.2014
High School Diploma -
Carl Harrison High School
Associate of Arts - Sociology
Georgia Highlands College