Kathy Woodberry
COLUMBIA,SC
Summary
Results-driven professional with strong communication and problem-solving skills in customer service. Demonstrated abilities in documentation accuracy and time management to enhance operational efficiency.
Overview
26
26
years of professional experience
Work History
Inbound Call Center Agent
Humana/Conviva
COLUMBIA, SC
09.2024 - Current
- Assisted senior members with inquiries and concerns, enhancing understanding of healthcare center operations.
- Utilized effective listening and clear communication skills, fostering positive senior care interactions.
- Documented interactions accurately across multiple systems to ensure comprehensive records.
- Resolved issues and escalated concerns when necessary, ensuring timely support for senior members.
- Thrived in a fast-paced environment, consistently meeting daily call expectations.
Licensed Real Estate Agent
United Real Estate
COLUMBIA, SC
09.2018 - Current
- Guided clients through each step of buying, selling, or renting homes, ensuring informed decision-making.
- Scheduled and hosted showings, open houses, and client consultations to effectively promote properties and engage potential buyers.
- Negotiated offers and contracts to achieve optimal outcomes for clients.
- Managed deadlines, paperwork, inspections, and appraisals to ensure compliance.
- Adapted to challenges in fast-paced environments while maintaining organization and delivering exceptional client service.
Ambulatory Service Representative
Boston Medical Center
Boston, Massachusetts
01.2013 - 05.2016
- Provided daily administrative support using Word, Excel, and PowerPoint, ensuring accurate reports and documents for team efficiency.
- Answered phones and assisted patients, prioritizing customer service and effective communication.
- Supported physicians and leadership through calendar management, meeting scheduling, and appointment coordination.
- Coordinated appointments, tests, procedures, and follow-ups across departments to enhance patient care and streamline processes.
Patient Access and Healthcare Operations
Mass General Brigham
Boston, Massachusetts
05.2000 - 12.2013
- Registered patients and verified insurance, ensuring accuracy of demographic information.
- Coordinated referrals and pre-authorizations to facilitate smooth patient care.
- Resolved billing inquiries and discrepancies with insurance companies efficiently.
- Collected copays while correcting front-end insurance and registration issues.
- Managed charge entry, billing edits, and reconciliations to ensure accurate accounts.
- Maintained organized records, handling general office tasks like filing and faxing.
Education
Some College (No Degree) - Business
Boston Business Institue
Boston, MASome College (No Degree) - Office Management
Katherine Gibbs Secretarial School
Boston, MAHigh School Diploma -
Hyde Park High School
Hyde Park, MALicensed Realtor
Excel Real Estate School
Columbia, SCSkills
- Effective communication
- Customer relationship management
- Problem solving
- Documentation accuracy
- Healthcare regulations
- Time management
- Customer support
- Interpersonal skills
Systems used
Epic, Athena, Genesys,Teams, Salesforce, Workday,Matrix, Waystar, Availity,Meditech,ECW, All Scrips, Logician
Timeline
Inbound Call Center Agent
Humana/Conviva
09.2024 - Current
Licensed Real Estate Agent
United Real Estate
09.2018 - Current
Ambulatory Service Representative
Boston Medical Center
01.2013 - 05.2016
Patient Access and Healthcare Operations
Mass General Brigham
05.2000 - 12.2013
Some College (No Degree) - Business
Boston Business Institue
Some College (No Degree) - Office Management
Katherine Gibbs Secretarial School
High School Diploma -
Hyde Park High School
Licensed Realtor
Excel Real Estate School