Hi, I’m
Kathya Perez Leiva
Temple Hills,MD
Summary
Versatile and dynamic, adept in customer service and administrative skills, honed through roles at Dr. Hamed Norani and Daniel Encinales. Excelled in fostering team collaboration and enhancing office organization, significantly improving patient and customer satisfaction. Demonstrates exceptional problem-solving abilities and a commitment to maintaining confidentiality and efficient time management.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
4
years of professional experience
Work History
Dr. Hamed Norani
Front Desk Receptionist
11.2023 - Current
Job overview
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Daniel Encinales
Barista Shift Supervisor
03.2021 - Current
Job overview
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Prince George's Community College, Upper Marlboro, MD
Associate of Science from Health Sciences
09-2025
International High School At Largo, Upper Marlboro, MD
High School Diploma
06-2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Hospitality services
- Issue handling
- Work Prioritization
- Confidentiality handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Dr. Hamed Norani
11.2023 - Current
Barista Shift Supervisor
Daniel Encinales
03.2021 - Current
Prince George's Community College
Associate of Science from Health Sciences
International High School At Largo
High School Diploma
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