Deena Butler
Temple Hills,Md
Summary
Results-driven professional with 6+ years of experience in fast-paced environments, excelling in customer relations, team coordination, and crisis management. Proven track record of handling multiple priorities while maintaining exceptional service standards. Currently pursuing Associate of Science in Radiography, for professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ramp Agent
Piedmont Airlines
09.2025 - Current
- Coordinated aircraft arrivals and departures to ensure efficient ground operations.
- Operated ground support equipment for loading and unloading cargo and baggage.
- Collaborated with team members to maintain safety standards during ramp operations.
- Conducted pre-flight inspections of equipment to ensure readiness and compliance.
Linecook/Customer service
MasterConcession Air
08.2024 - 05.2025
- Managed multiple priority requests in high-traffic airport environment
- Coordinated with diverse team members to ensure seamless customer
- Maintained excellence in quality control while meeting strict deadlines
- Adapted quickly to changing demands during peak travel periods
- Ensured compliance with airport security and safety protocols"
LineCook
BigBowl , Paradies Lagadere
09.2022 - 03.2024
- Coordinated with front-of-house team to manage 100+ daily customer requests in high-volume airport setting
- Led kitchen operations while maintaining exceptional quality and time management standards
- Collaborated across departments to ensure seamless service delivery
- Trained new team members on safety protocols and operational procedures
- Resolved customer concerns promptly while maintaining professional composure in fast-paced environment
Cafeteria Assistant /Youth Program Coordinator
DC Central Kitchen
07.2021 - 08.2022
- Managed daily operations serving 200+ diverse clientele in educational setting
- Coordinated with multiple departments to ensure seamless service delivery
- Demonstrated expertise in accommodating individual client needs and requests
- Maintained compliance with federal health and safety regulations
- Built strong relationships with staff and customers to enhance service quality
Dietary Aide Lead
Food Staffing Inc
10.2017 - 07.2020
- Supervised daily operations and coordinated team of 10+ staff members
- Managed complex client requests and dietary requirements for 100+ patients
- Led communication between departments to ensure efficient service delivery
- Orchestrated inventory management and vendor relations
Education
Associate of Science - Radiography
Prince George's Community College
Upper Marlboro, MD01-2027
Certification of Help Desk Professional -
Career Technical Institute
Washington, DC05.2015
High School Diploma -
Parkdale High School
Riverdale, MD05-2011
Skills
Customer Service Excellence
Certification
Serve-Safe Certification
Food Handler Certification
Education and Training
true
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ramp Agent
Piedmont Airlines
09.2025 - Current
Linecook/Customer service
MasterConcession Air
08.2024 - 05.2025
LineCook
BigBowl , Paradies Lagadere
09.2022 - 03.2024
Cafeteria Assistant /Youth Program Coordinator
DC Central Kitchen
07.2021 - 08.2022
Dietary Aide Lead
Food Staffing Inc
10.2017 - 07.2020
Associate of Science - Radiography
Prince George's Community College
Certification of Help Desk Professional -
Career Technical Institute
High School Diploma -
Parkdale High School