Nakayla Goodwin
Portland
Summary
Energetic and customer-focused retail professional with over three years of experience delivering exceptional service in fast-paced environments. Passionate about creating positive customer experiences, building strong relationships, and working collaboratively to achieve team goals. Recognized for reliability, adaptability, and maintaining high standards while delivering outstanding service.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Ramp Agent
Alaska Airlines
Portland
12.2025 - Current
- Worked efficiently with team members to ensure safe, on-time aircraft departures.
- Delivered exceptional service by supporting passengers through accurate baggage handling.
- Maintained strict safety standards while working in a fast-paced environment.
- Adapted quickly to changing priorities while meeting operational deadlines.
- Demonstrated reliability by working outdoors in all weather conditions.
- Collaborated with multiple departments to ensure smooth daily operations.
Retail Associate
Target
Portland
11.2022 - Current
- Delivered personalized customer service by identifying customer needs and recommending products.
- Built positive relationships with customers to create an enjoyable shopping experience.
- Processed transactions accurately while maintaining speed and efficiency.
- Resolved customer concerns professionally to ensure satisfaction.
- Assisted with stocking merchandise and maintaining organized sales floor displays.
- Worked collaboratively with team members to achieve daily store goals.
Retail Associate
Ross Dress for Less
Portland
04.2022 - 01.2023
- Assisted customers with purchases, returns, and exchanges while providing exceptional service.
- Maintained organized merchandise displays and sales floor presentation.
- Helped achieve store goals by supporting inventory management and stocking.
- Resolved customer concerns professionally.
- Worked in a fast-paced retail environment while maintaining accuracy.
Cashier
Wendys
Portland
10.2021 - 12.2022
- Delivered excellent customer service in a high-volume environment.
- Collaborated with team members to provide efficient service during peak hours.
- Maintained cleanliness and food safety standards.
- Managed multiple responsibilities while providing a positive customer experience.
Education
Bachelor of Science - Business Administration
Portland State University
Portland, OR 09.2024 - 07.2026
High school -
Grant high school
Portland, OregonSkills
- Customer Service Excellence
- Team Collaboration
- Retail Sales
- Cash Handling
- Communication
- Problem Solving
- Customer Engagement
- Merchandising
- Product Knowledge
- Time Management
- Adaptability
Achievements
- National Society of High School Scholars
- Student of the Year
- Honor Roll
- Black Student Union Leader
Timeline
Ramp Agent
Alaska Airlines
12.2025 - Current
Bachelor of Science - Business Administration
Portland State University
09.2024 - 07.2026
Retail Associate
Target
11.2022 - Current
Retail Associate
Ross Dress for Less
04.2022 - 01.2023
Cashier
Wendys
10.2021 - 12.2022
High school -
Grant high school