Ashley Fuentes

• In training as upgrade lead

Lead a team of ramp agents, overseeing the safety of operational needs, and the efficient loading and unloading of baggage.

Ensuring surroundings are in compliance with safety protocols and airline procedures.

Managed real-time problem solving for operational needs and issues on the ramp, including contributing to on-time departures.

Provided guidance and support to newer or in-training staff, enhancing safe and efficient team productivity.

• Delivered exceptional customer service in fast-paced environment, enhancing positive experiences.
• Assisted in training new employees to uphold company standards.
• Managed cash transactions and supported customers with orders while maintaining cleanliness standards.