Kathy Ann Kaehler
Manassas,VA
Summary
Proven PCAII and PSCII with Fairfax County, adept in high-pressure environments and skilled in critical thinking and effective communication. Excelled in multitasking and problem-solving, enhancing team productivity and customer service. Besides customer service skills also excelled in supporting and encouraging fellow employees making for a positive work environment.
Demonstrated exceptional organizational skills and a positive attitude, contributing to significant improvements in operational efficiency and community relations.
Overview
20
20
years of professional experience
Work History
PCAII
Fairfax County Police Department
04.2015 - 12.2023
- Handled numerous daily interactions with community members either verbally in person or in person at the station level.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Previous VCIN Instructor for FCPD
- Assisted with day-to-day operations, working efficiently and productively with all team members.
PSCII, 911 Operator
Fairfax County PSTOC
07.2003 - 04.2015
- Managed high-pressure situations calmly, ensuring timely assistance to callers in a busy call center during peak hours or emergency scenarios.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Collaborated with other departments as needed to resolve complex issues or provide comprehensive support for customers in need of specialized assistance.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
Education
Associate of Applied Science - Associate Degree in Applied Science Nursing
Middlesex County College
Edison, NJ06.1981
Skills
- Friendly, Positive Attitude
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
Accomplishments
VCIN instructor for Fairfax County Criminal Justice Academy during my employment with the FCPD.
Fairfax County Certificate of Valor recepient
Received a Certificate of Valor for my actions responding to an accident where the driver was ejected and injured.
Timeline
PCAII
Fairfax County Police Department
04.2015 - 12.2023
PSCII, 911 Operator
Fairfax County PSTOC
07.2003 - 04.2015
Associate of Applied Science - Associate Degree in Applied Science Nursing
Middlesex County College
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