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Kathy (Kat) Gerritsen
Lawrenceville,IL
Work Preference
Summary
Accomplished Operations Executive with over 15 years in optimizing workflows, integrating technology, and managing diverse business units to enhance productivity and profitability. Expertise in risk management, compliance, and human resources, supported by a Bachelor of Science in Management Information Systems. Recognized for fostering strong client relationships and ensuring the integrity of sensitive assets.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Office Manager
State Farm
09.2010 - Current
Direct day-to-day business operations, financial governance, and human resources for a high-volume regional office. Serve as the primary strategic liaison between executive leadership and staff to align corporate objectives with daily execution.
- Operational Excellence: Overhauled outdated information frameworks to engineer efficient, compliance-aligned digital and physical filing systems, drastically reducing document retrieval times and improving data accessibility.
- Financial Stewardship: Manage comprehensive office budgets, bi-weekly payroll, and account reconciliation; spearhead meticulous cost-control and expense-tracking initiatives to drive down overhead and discover hidden cost-saving opportunities.
- Human Capital Leadership: Managed end-to-end talent lifecycle, including staff hiring, onboarding, salary administration, and annual performance reviews. Fostered culture of high performance and continuous professional development, enhancing team morale and lowering turnover.
- Technology & Infrastructure: Partnered with corporate IT to architect critical hardware and software upgrades, enhancing overall office data security, system speeds, and operational business continuity.
- Crisis & Conflict Resolution: Served as internal escalation point for complex operations and client issues, employing active listening and strategic negotiation to resolve internal disputes and external client grievances promptly.
Licensed Insurance Producer
State Farm
09.2010 - Current
Execute consultative, relationship-driven sales strategies to capture market share and drive revenue growth across diverse insurance portfolios.
- Execute consultative, relationship-driven sales strategies to capture market share and drive revenue growth across diverse insurance portfolios.
- Conducted advanced market-trend analysis to identify new business streams and develop competitive sales strategies across auto, home, and life sectors.
- Mentorship & Training: Developed and mentored junior insurance agents on client acquisition strategies, policy nuances, and high-pressure client management techniques.
Education
Bachelor of Science - Management Information Systems
Purdue University Global
West Lafayette, IN09-2025
Skills
- Strategic Leadership & Administration: Operational Excellence, Workflow Optimization, Facilities & Change Management
- Financial & Risk Management: Budgeting & Forecasting, Account Reconciliation, Expense Reduction, Compliance
- Human Capital Management: Talent Acquisition, Performance Evaluations, Salary Administration, Team Building
- Technology & Data Integration: Information Systems Management, Data Security Upgrades, Tech Stack Adoption
- Client Relations & Growth: Consultative Sales Strategies, Client Retention, Stakeholder Engagement
Certification
- CNP - Certified Notary Public
Timeline
Office Manager
State Farm
09.2010 - Current
Licensed Insurance Producer
State Farm
09.2010 - Current
Bachelor of Science - Management Information Systems
Purdue University Global