KATHY L. RIOS MENDEZ ROSA
Yonkers,New York
Summary
Bilingual professional with extensive experience in resident engagement and customer service. Successfully facilitated community events and conducted property tours, contributing to increased occupancy rates. Collaborated with cross-functional teams to develop tailored care plans and enhance overall resident experiences.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Resident Experience Associate
Bozzuto Management Company Northlight
Sleepy Hollow, NY
04.2025 - Current
- Facilitated community events to enhance resident engagement and satisfaction.
- Conducted property tours for prospective residents, showcasing amenities and features.
- Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
- Collaborated closely with other departments such as sales and marketing teams.
- Assisted in lease administration, ensuring compliance with company policies.
- Developed individualized care plans tailored to meet the needs of each resident.
- Collaborated with team members to create engaging social media content.
- Completed day-to-day duties accurately and efficiently.
Concierge
The Gramercy
White Plains, NY
10.2023 - 07.2025
- Provided exceptional customer service and communication support to residents, addressing diverse needs and requests.
- Utilize knowledge of local services and activities to provide residents with helpful information.
- Managed multiple tasks simultaneously to deliver high-quality services and enhance resident satisfaction.
- Presented a polished appearance and professional demeanor while assisting residents.
- Received and processed packages efficiently in Yardione system to ensure timely distribution to residents.
Returns Clerk
ShopRite of New Rochelle
New Rochelle, NY
05.2022 - 10.2023
- Worked with team to streamline return processes and enhance customer service experience.
- Unloaded, inspected, and stored damaged and returned products.
- Distributed return merchandise to appropriate store departments or prepared pallets for liquidation.
- Recorded returned product details in inventory tracking system to ensure accurate stock management.
- Collected customer feedback on product flaws to identify trends for service enhancement.
Cashier/Receptionist
Wine & Spirits Discount Warehouse
New Rochelle, NY
04.2020 - 07.2022
- Assisted customers with purchases, item location, and reward program enrollment to enhance shopping experience.
- Checked customer prices and processed sales by scanning barcodes.
- Maintained clean and organized checkout areas to support sales and improve customer satisfaction.
- Addressed customer inquiries and prepared orders for call-in customers.
- Assisted customers in locating and selecting merchandise in various store departments.
- Bagged merchandise carefully to prevent damage during transport. to minimize damage.
- Merchandised new stock to engage customers and drive sales.
Assistant to Office Manager
Columbus Transit, LLC
Mount Vernon, NY
07.2010 - 03.2020
- Managed driver payroll, tracking weekly hours and reconciling daily data to ensure accurate compensation.
- Collected and organized data for investigations of driver/customer complaints to support resolution processes.
- Assisted with 19A regulated medical follow-up and administered DOT Random Drug/Alcohol testing.
- Maintained documentation in accordance with FMCSA guidelines.
- Executed various administrative tasks to facilitate smooth office operations and enhance team support.
Education
High School Diploma -
Escuela Superior De la Comunidad Santiago Iglesias Pantin
Ceiba, Puerto Rico01-2002
Skills
- Resident engagement
- Lease administration
- Resident needs assessment
- Property tours
- Event coordination
- Customer relationship management
- Scheduling coordination
- Problem solving
- Team collaboration
- Event coordination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Resident Experience Associate
Bozzuto Management Company Northlight
04.2025 - Current
Concierge
The Gramercy
10.2023 - 07.2025
Returns Clerk
ShopRite of New Rochelle
05.2022 - 10.2023
Cashier/Receptionist
Wine & Spirits Discount Warehouse
04.2020 - 07.2022
Assistant to Office Manager
Columbus Transit, LLC
07.2010 - 03.2020
High School Diploma -
Escuela Superior De la Comunidad Santiago Iglesias Pantin