Madisyn Regualos
Spring Lake
Summary
Results-driven professional with expertise in resident engagement and onboarding processes. Demonstrated success in complaint resolution and management, staff training, enhancing resident satisfaction and operational efficiency.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Resident Services Associate
Church Homes Inc
Hartford
11.2023 - 02.2026
- Executed dining room and kitchen operations, managed staff and ensured resident satisfaction, and led onboarding and training.
- Supported directors in dining room operations, social services, marketing, and life enrichment initiatives to enhance resident experiences.
- Managed onboarding and training processes to ensure effective integration of new staff members.
- Supported social services by addressing orientation, problem-solving issues for residents and families.
- Collaborated with healthcare professionals to resolve personal issues affecting resident well-being.
Certified Home Childcare Provider
Private Employers
West Hartford
01.2017 - 04.2023
- Created individualized care plans based on children's unique needs and interests.
- Created individualized care plans to align with each child's interests and developmental requirements.
- Developed age-appropriate educational activities to foster engagement and support developmental milestones.
- Communicated regularly with parents to provide updates on children's progress and address specific needs.
Certified Dental Assistant
Great Lakes Dental
Fruitport
03.2019 - 08.2019
- Assisted dentists during procedures to ensure patient comfort and safety.
- Educated patients on oral health practices and provided post-treatment care instructions for improved recovery.
- Managed patient records using dental practice management software.
- Collaborated with dental team to streamline workflow and improve patient care.
Manager/Lead Line Cook
Pruebelo Mexican Restaurant
Spring Lake
01.2014 - 2018
- Managed daily restaurant operations and ensured efficient workflow among staff.
- Guided team members in effective work practices, promoting a collaborative and efficient work environment.
- Trained new employees on service standards and menu knowledge.
- Addressed customer inquiries and resolved complaints, contributing to improved dining experiences.
Education
Some College (No Degree) - Dental Hygiene
Ferris State University
Big Rapids, MISkills
- Resident engagement
- Onboarding processes
- Complaint resolution
- Conflict resolution
- Conflict de-escalation
- Operational efficiency
- Staff training
- Team collaboration
- Problem solving
- Relationship management
Certification
Certified Nurse Aide
Timeline
Resident Services Associate
Church Homes Inc
11.2023 - 02.2026
Certified Dental Assistant
Great Lakes Dental
03.2019 - 08.2019
Certified Home Childcare Provider
Private Employers
01.2017 - 04.2023
Manager/Lead Line Cook
Pruebelo Mexican Restaurant
01.2014 - 2018
Some College (No Degree) - Dental Hygiene
Ferris State University