Kathyrn Simpson
Virginia Beach,VA
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
26
26
years of professional experience
Work History
Payroll Coordinator/Data Entry
Calvary Revival Church Norfolk VA
Norfolk, VA
01.2004 - Current
- Processed payroll for staff, ensuring accuracy and compliance with internal policies.
- Managed employee records, maintaining confidentiality and data integrity.
- Implemented new payroll software, enhancing efficiency and reducing processing time.
- Trained staff on payroll procedures, fostering a culture of accuracy and accountability.
- Coordinated with finance team to reconcile payroll discrepancies promptly.
- Assist finance department with offering count, deposit of funds, and bank account reconciliations
Customer Service Supervisor
Marine Corps Exchange Norfolk VA
Norfolk, VA
01.2000 - 01.2004
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Supervised customer service team, ensuring high-quality support and satisfaction across all interactions.
- Reconcile cash receipts for daily deposits.
- Maintain cash fund of $20,000.00 with bi-monthly temporary cash funds up to $100,000.00.
Education
Associate's degree - Computer Engineering
ECPI
Virginia Beach, VA2008
Skills
- Cash handling expertise
- Exceptional customer service
- Efficient data management
- Strong work ethic
- Professionalism and courtesy
- Proficient with Excel
Timeline
Payroll Coordinator/Data Entry
Calvary Revival Church Norfolk VA
01.2004 - Current
Customer Service Supervisor
Marine Corps Exchange Norfolk VA
01.2000 - 01.2004
Associate's degree - Computer Engineering
ECPI
Awards
Manager of The Quarter Award, Letters of Appreciation