Kathyrn Tiller
Lake St. Louis,MO
Summary
Dynamic, people-first Clinic Director and Sales Manager with a proven track record at excelling in sales management and employee training. Expert in strategic planning and operational oversight, consistently achieving sales quotas while enhancing patient satisfaction through effective coaching and team building. Recognized for driving continuous improvement and fostering high-performance cultures.
Overview
14
14
years of professional experience
Work History
Clinic Director
LightRx Med Spa
St. Louis, MO
09.2024 - Current
- Consistently achieves weekly/monthly sales quotas while maintaining excellence in daily clinic operations
- Responsible for all business operations including but not limited to: employee schedules, training and development of all staff members, consulting clients to result in profiting clinic sales, clinic supply inventory.
- Proficient in customer satisfaction and conflict resolution.
- Coaching and developing team members in order to elevate them to the next level positions.
- Assist clients with questions or concerns regarding treatments and/or payment plans.
Regional Manager
Milan Laser Hair Removal
O'Fallon, MO
08.2023 - 08.2024
- Lead and direct Clinic Managers to achieving/exceeding KPI goals.
- Identify below average performance, analyze, and correct to achieve better than average results quickly.
- Communicate and champion all new roll-outs to experience full & immediate compliance.
- Travel and visit clinics regularly.
- Establish high performance work groups through leadership, coaching, counseling, and mentoring.
- Develop bench strength for 'next level' positions.
- Direct and participate in the selection of Clinic Managers.
Clinic Manager Trainer/ Mentor
Milan Laser Hair Removal
O'Fallon, MO
02.2022 - 08.2023
- Selected to join top 5% of clinic managers within company to onboard and train new clinic managers nationwide.
- Part of a select group of leaders who created and fulfill mentorship program within the company.
- Responsible for scheduled weekly follow-ups with all trainees in order to track progress and coach to opportunities.
- Regularly relied on to oversee 11 clinics within Region when RSM coverage is needed.
Clinic Manager
Milan Laser Hair Removal
O'Fallon, MO
07.2019 - 02.2022
- Ranked in the top 10% of the company for all KPI performance.
- Responsible for daily operations, training and development of employees, scheduling, consulting clients, and clinic sales.
- Proficient in customer satisfaction and conflict resolution.
- Successful in coaching and developing team members in order to excel them to next level positions.
- Experienced in opening new clinic locations and building client base.
- Assist clients with questions or concerns regarding treatments and/or payment plans.
- Relied on to cover clinics within district when Sales/Management coverage is needed.
Business Manager/ Regional Trainer
Massage Envy Spa
Winghaven, MO
03.2013 - 04.2019
- Responsible for Clinic Manager duties as well as business management including business bill pay, monthly/yearly budgeting for the business, setting and tracking daily/weekly/monthly/quarterly goals for all positions.
- Managed and presented profit/loss statements for >$1million business on a monthly/quarterly/yearly basis.
- Relocated clinic location after initial lease terms expired while retaining entire staff during the process.
- Point of contact for relocation- met with realtor, negotiated lease, designed space, obtained building permits, point of contact with building contractor throughout the entire build.
- Participated in Regional monthly Owner's meetings.
- Co-chair of STL recruiting committee for all open positions in Region.
- Planned and presented STL Regional training sessions for company.
Clinic Manager
Massage Envy Spa
Winghaven, MO
02.2011 - 04.2013
- Responsible for daily operations including interviewing, hiring, training, scheduling, annual reviews, payroll, monthly/yearly budgeting for business, setting and tracking daily/weekly/monthly/quarterly goals for all positions, all staff meetings, inventory control (tracking and ordering).
- Led/coached team of >35 FTE's.
- Maintained a high client base.
- Resolved all customer service related issues.
Education
Associate of Arts Degree -
St. Charles Community College
St. Peters, MO05.2012
Central Methodist University
Fayette, MOTimeline
Clinic Director
LightRx Med Spa
09.2024 - Current
Regional Manager
Milan Laser Hair Removal
08.2023 - 08.2024
Clinic Manager Trainer/ Mentor
Milan Laser Hair Removal
02.2022 - 08.2023
Clinic Manager
Milan Laser Hair Removal
07.2019 - 02.2022
Business Manager/ Regional Trainer
Massage Envy Spa
03.2013 - 04.2019
Clinic Manager
Massage Envy Spa
02.2011 - 04.2013
Associate of Arts Degree -
St. Charles Community College
Central Methodist University