Kathyrnn Desiree Fendley
Austin,TX
Summary
Achieved high customer satisfaction ratings through exceptional drink preparation and service. Enhanced team performance by implementing effective training and support strategies. Cultivated a positive café atmosphere that encouraged repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Grain & Berry
Austin, TX
05.2025 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented strategic marketing initiatives to drive sales growth.
- Managed inventory levels, optimizing stock management and reducing waste.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Led community outreach programs, strengthening brand visibility and customer loyalty initiatives.
- Formulated policies and procedures to streamline operations.
- Performed day-to-day operations at all levels.
Assistant General Manager
SunLife Organics
Austin, TX
03.2023 - Current
- Dynamic and results-driven professional with extensive experience in supporting executive leadership and driving organizational success. Adept at overseeing daily operations, implementing strategic initiatives, and fostering a collaborative team environment. Proven track record of enhancing productivity, optimizing processes, and delivering exceptional customer service. Strong leadership, communication, and problem-solving skills, with a keen ability to manage budgets, analyze performance metrics, and ensure compliance with corporate policies and standards. Committed to achieving company goals and delivering top-notch performance in fast-paced and competitive markets.
General Manager
Smoothie King
Nacogdoches, TX
03.2020 - Current
- Service-driven General Manager with 2 years of experience upholding excellent customer service standards in the food service industry.
- Dedicated to improving operations and increasing customer traffic with targeted initiatives.
- Complete monthly inventory, identifying over/understocking to improve ordering for next quarter
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Manage staff of 12, including scheduling and overseeing day-to-day operations
- Motivate team to create friendly environment for customers, implementing sampling program to increase store traffic
- Complete monthly inventory, identifying over/understocking to improve ordering for next quarter
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
Server/Waiter
Frogs Grill and Bar
Nacogdoches, TX
09.2019 - 02.2020
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
Tanning Consultant
Super Tan
Paris, TX
07.2017 - 08.2019
- Conducted tour of the salon answering questions and essentially promoting membership
- Responsible for cleanliness of tanning locker and bathroom areas
- Helped customers engage in safe tanning and skin treatments
- Maintained client records
- Provided new customers with tanning procedure and skin treatment training
- Answered phones and managed scheduling
Nanny/Babysitter
Paris, TX
12.2014 - 05.2019
- Dedicated and compassionate childcare professional with 5 years of experience providing exceptional care to children of various ages. Skilled in creating a safe, nurturing, and stimulating environment that promotes children's physical, emotional, and intellectual development. Proficient in managing daily routines, including meal preparation, educational activities, and transportation to and from school and extracurricular activities. Strong communicator with a talent for establishing positive relationships with both children and parents. Adept at handling emergencies, administering first aid, and maintaining a clean and organized living space. Committed to fostering a supportive and engaging atmosphere that encourages growth and learning.
Gymnastics Coach
Power House Gymnastics
Paris, TX
04.2016 - 07.2018
- Instructed gymnastics and cheer classes for multiple ages and skill levels, from beginner to advanced classes
- Taught all student fundamental principles of gymnastics and cheer as well as safe practices
Education
High school diploma - undefined
North Lamar High School
Paris, TX03.2019
Skills
- Sports Coaching
- Time management
- Cheerleading
- Food handling
- Customer service
- Infant care
- Meal Preparation
- Hospitality
- Labor Cost Analysis
- Nannying
- Front desk
- Leadership
- Budgeting
- Computer skills
- Microsoft Office
- Organizational skills
- Recruiting
- Food service management
- Restaurant Management
- Team management
- First aid
- POS
- Food safety
- Inventory control
Certification
- Certified Food Safety Manager
- August 2022 to August 2027
Languages
English - Fluent
Timeline
General Manager
Grain & Berry
05.2025 - Current
Assistant General Manager
SunLife Organics
03.2023 - Current
General Manager
Smoothie King
03.2020 - Current
Server/Waiter
Frogs Grill and Bar
09.2019 - 02.2020
Tanning Consultant
Super Tan
07.2017 - 08.2019
Gymnastics Coach
Power House Gymnastics
04.2016 - 07.2018
Nanny/Babysitter
12.2014 - 05.2019
High school diploma - undefined
North Lamar High School