Kati Hale
Summary
Strong leader and problem-solver dedicated to promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
FID Processor
Wal-Mart DC 6006
Cullman, AL
10.2023 - Current
- Enhanced efficiency by streamlining FID processing tasks and workflows.
- Reduced errors in financial transactions by diligently verifying the accuracy of each entry.
- Demonstrated adaptability when faced with changing priorities or processes, adjusting quickly to maintain productivity levels consistently high.
Outbound Warehouse Associate
Amazon HSV1
Tanner, AL
09.2022 - 10.2023
- Processed orders on-time and without error, completing 100% or better of daily quotas.
- Worked professionally with team members and across departments to meet demands of high-volume environment .
- Developed customized problem-solving strategies for clients, resulting in increased customer satisfaction rates.
Day Shift Manager
Catoma Package
Cullman, AL
04.2016 - 09.2021
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased revenue by identifying opportunities for upselling and promoting special offers to customers.
- Collaborated with other managers on cross-functional initiatives to improve overall business performance.
Personal Trainer/Instructor
Cullman City Parks And Recreation
Cullman, AL
01.2014 - 08.2017
- Fostered a positive workout environment with upbeat energy and professional demeanor for 20 clients weekly.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Patient Care Manager
Dr. Will R. Crouch/Family Practice
Hartselle, AL
01.2004 - 05.2006
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans and care for 50+ patients daily.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
Education
Associate Degree in Nursing - Nursing
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Critical Thinking
- Problem-Solving
- Work Planning and Prioritization
- Relationship Building
- Time Management
- Scheduling
Certification
- PT - Phlebotomy Technician
- CPT - Certified Personal Trainer
Timeline
FID Processor
Wal-Mart DC 6006
10.2023 - Current
Outbound Warehouse Associate
Amazon HSV1
09.2022 - 10.2023
Day Shift Manager
Catoma Package
04.2016 - 09.2021
Personal Trainer/Instructor
Cullman City Parks And Recreation
01.2014 - 08.2017
Patient Care Manager
Dr. Will R. Crouch/Family Practice
01.2004 - 05.2006
Associate Degree in Nursing - Nursing
Wallace State Community College - Hanceville