Kati Zayas
Harrison,MI
Summary
Dynamic leader with a proven track record at Maids of Macomb, excelling in marketing tactics and relationship building. Elevated business growth through strategic planning and client engagement optimization. Managing over 40 family caseloads at Natural Freedom. Business-minded professional tackling any job task with gusto and precision. Demonstrates a positive attitude and readiness to adapt to different situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
Maids of Macomb
Harrison Township, MI
11.2015 - 11.2020
- Marketing
- Training and coaching employees.
- Developed goals, objectives, and systems for enhanced efficiency to grow the business.
- Managed employee relations.
- Employee payroll.
- Designed the website and logo.
- Hire/fire process.
Program Coordinator / Family Case Worker
Natural Freedom
Rochester Hills, MI
05.2008 - 05.2011
- Managed 40+ family caseloads for home health staffing.
- In-home check-up visits with families
- Phone communications.
- Scheduled new clientele, and set up appointments and meetings.
- Conducted in-home check-ups.
- computer input
- File organizing.
Education
Certified LT - Legal Transcriptionist
Liberty University
Lynchburg, VA11-2024
Lake Shore High School
St. Clair Shores, MI05-2007
Skills
- Marketing tactics
- Social media control
- Client service
- Business planning
- Contract management
- Growth strategy implementation
- Strategic planning
- Relationship building
- Sales oversight
- Cost reduction
- Labor relations
- Small business operations
- Quality management systems
- Client engagement optimization
Accomplishments
- Most loved house cleaning company in Macomb County for 2019 & 2020
Certification
- Certification of Completion in Legal Transcriptionist
Timeline
Owner/Operator Manager
Maids of Macomb
11.2015 - 11.2020
Program Coordinator / Family Case Worker
Natural Freedom
05.2008 - 05.2011
Certified LT - Legal Transcriptionist
Liberty University
Lake Shore High School
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