Katia Blanco

• Skilled in operating advanced ophthalmic equipment such as OCT, visual field analyzers, autorefractors, ensuring high-quality results and patient safety.

Corneal topography, all cataracts testing that patients need to have surgery and also have front desk experience knowledge about insurances appointments, ect.

• Explained the benefits, features, and drawbacks of various policies in order to promote plan sales and increase overall sales.
• Identified problems and took the necessary steps to resolve them quickly.
• Maintained high customer service standards by cultivating relationships with clients.
• Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know.

• Assisted in the implementation of product changes in order to increase customer engagement and firm profits.
• Forecasted factors such as sales numbers and product profitability to determine the best strategies.
• Answered phones, took messages, and transferred calls to the correct people.
• Explained product prices and packages to customers, as well as answering their questions and addressing their concerns.

• Recommendation
• Prepared products for the sales floor by adding tags and restocking or readying pallets.
• Kept an eye on things.
• Answered questions and inquiries about products, prices, and availability during each shift.
• Helped with inventory and stock management so that inventories could be replenished and excess was reduced.
• Assisted customers with their purchases, including payment processing and item bagging.
• Assisted customers using the most up-to-date product, promotional, and policy information available.
• Secured products when transporting them to different areas of the store to avoid merchandise damage.
• Looked at floor displays to see which items needed to be restocked.