Myriah Bernacel
Grants Pass,OR
Summary
Dynamic professional with a goal-oriented mindset, specializing in patient care and vision testing. Strong problem-solving abilities enhance client satisfaction and operational efficiency. Proven experience managing medical records and collaborating effectively with healthcare teams. Dedicated professional focused on patient care and vision testing, driving high client satisfaction. Expertise in managing medical records and operating diagnostic instruments, while collaborating with healthcare providers to ensure seamless patient experiences. Recognized for maintaining a calm demeanor under pressure. Precision-driven Eye Technician known for productivity and efficiency in task completion. Possess specialized skills in patient care, diagnostic testing, and medical equipment handling. Excel in communication, empathy, and time management, ensuring smooth operation within fast-paced clinical environments. Committed to providing exceptional patient support and contributing positively to team dynamics.
Overview
5
5
years of professional experience
Work History
Eye Technician
Eye Care Group
Grants Pass, Oregon
04.2026 - Current
- Assisted in conducting vision tests for patient evaluations.
- Prepared examination rooms and sanitized equipment for procedures.
- Operated diagnostic instruments to gather patient data effectively.
- Educated patients on eye care practices and treatment options.
- Scheduled appointments and managed patient records accurately.
- Collaborated with optometrists to ensure smooth patient flow.
- Provided post-examination instructions and follow-up care information.
- Maintained inventory of eye care supplies and equipment efficiently.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Reviewed insurance claims forms for accuracy prior to submission.
- Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometers.
- Provided customer service to clients in selecting appropriate eyeglasses or contact lenses that best fit their lifestyle needs.
- Performed comprehensive eye exams, including refractions and contact lens fittings.
- Educated patients on proper care for their eyewear and vision health.
- Handled payment processing for services and products at the front desk. from customers for services rendered or products purchased.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
Representative
Josephine County District Attorney
10.2023 - 03.2026
- Assisted attorneys with case preparation and document organization.
- Managed scheduling and communication for court appearances and client meetings.
- Researched legal precedents and relevant case law for ongoing cases.
- Drafted legal documents, including motions and briefs, for attorney review.
- Maintained accurate records of case files and client information systems.
- Coordinated with law enforcement to gather evidence and witness statements.
- Communicated effectively with clients regarding case updates and procedures.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Managed accounts payable and receivable processes efficiently and accurately.
- Maintained organized financial records and documentation for audits.
- Maintained electronic records of transactions and billing documentation in the system.
- Completed day-to-day duties accurately and efficiently.
- : Processing out going in coming mail: Sorting, clocking-in (timestamping), scanning, and distributing daily physical mail, deliveries (FedEx/UPS), and faxes.
Security Officer
Action Security Services Inc
09.2022 - 10.2023
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to detect and prevent incidents or breaches.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in training new security personnel on protocols and procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Mentor
Oregon Youth Authority
02.2022 - 07.2022
- Guided youth in developing personal and professional skills through structured mentorship programs.
- Facilitated group discussions to promote teamwork, conflict resolution, and communication skills among participants.
- Collaborated with staff to design engaging activities that fostered positive behavior and personal growth.
- Monitored progress of mentees, providing constructive feedback to support their individual goals and aspirations.
- Developed tailored action plans for at-risk youth, addressing specific needs and challenges they faced.
- Trained new mentors on effective engagement strategies and organizational policies to enhance program delivery.
- Established community partnerships to expand resources available for youth development initiatives and support services.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Addressed and resolved mentee concerns in timely and empathetic manner, maintaining positive and supportive mentor-mentee relationship.
Customer Service Representative
Ross Dress for Less
12.2016
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Processed transactions efficiently, ensuring accuracy and prompt service at checkout.
- Resolved customer inquiries and complaints, maintaining a positive store environment.
- Collaborated with team members to ensure stock availability and merchandising standards.
- Maintained cleanliness and organization of sales floor, contributing to overall store presentation.
- Supported promotional activities by setting up displays and communicating offers to customers.
- Trained new staff on customer service protocols and store policies for operational consistency.
- Monitored inventory levels, assisting management in restocking decisions to meet customer demand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
GED -
Rogue Community College
Grants Pass, OR06-2009
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Sales support
- Account servicing
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Organizational skills
- Problem-solving
- Customer service
- Decision-making
- Conflict resolution
- Calm under pressure
- Teamwork
- Money handling
- Vision testing
- Diagnostic instruments
- Medical record management
- Inventory control
- Critical thinking
- Time management
- Effective communication
- Patient care
- Glaucoma screening techniques
- Payment processing
Work History
01-2022
Languages
English
Timeline
Eye Technician
Eye Care Group
04.2026 - Current
Representative
Josephine County District Attorney
10.2023 - 03.2026
Security Officer
Action Security Services Inc
09.2022 - 10.2023
Mentor
Oregon Youth Authority
02.2022 - 07.2022
Customer Service Representative
Ross Dress for Less
12.2016
GED -
Rogue Community College