Rachel Lantz
Summary
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Eye Technician
Family Vision Care of Richmond
10.2022 - 01.2024
- While working at FVCOR I have become very good at my ability to delegate tasks to manage workload as I had several roles at once
- I Would check-in patients as well checking them out
- Most days I would pretest which is working up the patients with different equipment a long with asking them questions and taking down their concerns and speaking that back to the doctor
- On occasions I would administer ophthalmologic drops
- I worked with insurance a lot and billing inquire as well including a lot of paperwork being written/Faxed/ copied or scanned
- I reorganized the office to make it more efficient, and I can proudly say the new ways work
Pharmaceutical Sales Representative
Westbury Apothecary
10.2021 - 02.2022
- I answered customers questions regarding medications
- Communicated to insurance companies for billing purposes
- Confirmed prescriptions for patients by placing calls & conferring with physicians' office staff
- Processed pharmacy payments by ringing up customers on cash register & handling cash & credit transactions
- Answered 25+ telephone calls per hour & assisted customers by directing calls to appropriate personnel.
Game Master
River City Escape Room
07.2021 - 10.2021
- Working at an escape room was by far my favorite job I was able to really connect with the customers
- My job was to game master a group of people I would guide them, give rules & make sure they have the best experience they could ask for
- I would give rules then take them to their room as I sat behind a screen with a microphone & talk to them through cameras.
Sales Associate
Kroger
03.2021 - 07.2021
- I cut the packaged fruit in the produce department; I stock inventory & make sure the fridge is stocked with fruit & still have fruit cut up for the next day
- I order the supplies & organize it all
- When I first got to Kroger, I was the Click list shopper for the first month where I pick people's groceries & bring them out to their car.
CSR - Customer Service Representative
Car Pool Car Wash
07.2020 - 01.2021
- On the weekdays from Wednesday to Friday I vacuumed, took the trash out, wiped windows inside and out, scrubbed seats and power washed the vehicles & on the weekends I work at the register where I help the customers with their payments, questions & phone calls
- At the end of the night, I also close out the drawer & count the money & put it away at night.
Customer Service Representative
Chipotle Mexican Grill
02.2020 - 05.2020
- I worked as a cashier along with prepping food & serving it to the guests
- I would often clean the dining area inside and out
- I would prep food to be cooked or served
- Along with washing all the dishes some days or when closing.
Customer Service Representative
Puritan Cleaners
02.2019 - 09.2019
- I ensured the garments are sent to the correct dry cleaning or laundry process and carefully entering those garments into a computer database
- I would assist customers on pick up and drop offs
- I was a keyholder, so I would clean everything and close the register down then lock up.
Team Member
Chick-Fil-A
10.2018 - 12.2018
- I was a dining assistant I would clean bathrooms, tables, windows anywhere you can see I would clean it
- I would give refills help any customer and more
- I was also a cashier I knew how to work the register and everything to do behind it.
Server
Lakewood Manor
07.2018 - 10.2018
- I was a waitress, I took orders and served food, I cleaned the tables and reset them, I would make and serve them the desserts, I would then clean the restaurant and set it up for the next day.
Education
High school diploma -
Douglas S. Freeman
06.2019
Skills
- Excellent time management skills
- Leadership
- Microsoft Office
- Team player
- Conflict management
- Attention to Detail
- Diagnostic Testing
- Refractive Error Assessment
- Technical Support
- Maintenance
- Patient Care
- Front desk
Certification
- National workplace readiness Skills, 2017
Timeline
Eye Technician
Family Vision Care of Richmond
10.2022 - 01.2024
Pharmaceutical Sales Representative
Westbury Apothecary
10.2021 - 02.2022
Game Master
River City Escape Room
07.2021 - 10.2021
Sales Associate
Kroger
03.2021 - 07.2021
CSR - Customer Service Representative
Car Pool Car Wash
07.2020 - 01.2021
Customer Service Representative
Chipotle Mexican Grill
02.2020 - 05.2020
Customer Service Representative
Puritan Cleaners
02.2019 - 09.2019
Team Member
Chick-Fil-A
10.2018 - 12.2018
Server
Lakewood Manor
07.2018 - 10.2018
High school diploma -
Douglas S. Freeman
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