Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katia Deshommes

North Miami,Florida

Summary

A high energy and results-driven professional with over 20 years of experience in serving the public. Motivated to leverage skills gained during a decorated career as a Service and sales consultant exceptional communication Skills, with an emphasis on listening to correctly understanding a problem, identify the appropriate resolution quickly and clearly explaining next steps to all parties. resolving conflicts and mediating talks. Persuasive negotiator, talented organizer and complex problem-solver.

Overview

10
10
years of professional experience

Work History

DMS Sales Agent

Humana
07.2022 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Acquired necessary information to thoroughly analyze, investigate and provide a clear and concise explanation of why a claim was denied or how a claim adjudicated within strict timeframes.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.


Customer Service and Sales Advocate

Florida Blue Center
05.2013 - 04.2023
  • Creates and manages timely, clear, and accurate documentation and workflow throughout the life of claim in accordance with the Standard Operating Procedures
  • Complies with agency management system data integrity (enters and maintains complete and accurate information)
  • Proficient in navigating multiple systems and daily processes
  • Identifies exposures and establishes reserves on assigned claim files
  • And maintain professional and technical knowledge through continuing company provided industry best education
  • Built long-term, loyal customer relations by providing top-notch service detailed order, account, and service information
  • Use estimating software to establish indemnity values of claimed damages
  • Manage Aged SR inventory report weekly for the team to ensure team and a the Center stay above target goal
  • Report out to the team and provide coaching to individuals that are behind


Education

Associate of Science - Nursing

Techni-Pro Institute
Boca Raton, FL
11.2018

215 - Life, Health & Variable Annuities

Gold Coast
North Miami, FL
10.2016

Skills

  • Best Customer service award
  • Microsoft Office Suite, Word Excel, Outlook, and Power Point
  • Committed High Achiever
  • Skilled Collaborator
  • Solution Oriented Professional
  • Rapid And Adaptive

Languages

Creole
Full Professional

Timeline

DMS Sales Agent

Humana
07.2022 - Current

Customer Service and Sales Advocate

Florida Blue Center
05.2013 - 04.2023

Associate of Science - Nursing

Techni-Pro Institute

215 - Life, Health & Variable Annuities

Gold Coast

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Katia Deshommes