Katia PabonCruz
Melbourne,FL
Summary
Thorough team contributor with strong organizational, analytical and communication capabilities and a proven ability to quickly adapt to new environments. Experienced in handling numerous projects at once while ensuring accuracy. Eager to further develop professional skills, bringing positive attitude and commitment to continuous learning and growth.
Highly effective at prioritizing tasks and meeting deadlines with more than 25 years of combined experience within Training, Coordinating, Visual Merchandising, Customer Service, Retail Management, Interpreting Schematics and/or Technical Drawings.
Overview
25
25
years of professional experience
Work History
Senior Customer Service Agent
Florida Tech Aviation
Melbourne, FL
08.2019 - Current
Customer Service Agent
Spirit Airlines Inc.
Fort Lauderdale, FL
01.2015 - 06.2019
Assistant Store Manager-Merchandising
HomeGoods Interior Décor Retailer
Destin, FL
03.2012 - 03.2014
Ground Services Coordinator
Atlantic Aviation
Santa Barbara, CA
09.2008 - 12.2009
Dispatcher/ Grounds Svc Coordinator/ CSR Trainer
Atlas Aviation
Tampa, FL
02.2005 - 08.2008
Assistant Visual Merchandiser/ Sales
Z Gallerie
Tampa, FL
01.2004 - 07.2008
Ground Services Coordinator
Raytheon Aircraft Services
Tampa, FL
07.2001 - 03.2004
Education
Bachelor of Fine Arts in Interior Design -
International Academy of Design and Technology
Tampa, FL06.2007
A.S. in Hospitality Management/ Travel & Tourism - undefined
Daytona Beach Community College
Daytona Beach, FL12.1997
Skills
- Executing floor resets including set-ups, assembly and maintaining plan-o-grams
- Conceptualizing and implementing window, floor fixtures and internal wall/ Endcap displays
- Space Planning, Presentation Boards, Sections/Elevations, Construction Documents, Universal/ADA Design, Programming, AutoCAD,
- MAC OS, Photoshop, Graphic Design, Microsoft Office
- Hired, trained, supervised and developed a 60 team of full and part-time associates
- Managed the daily activity of the sales floor, backroom, front end and cash office
- Assisted the Store Manager in the areas of Merchandising, Operations, Customer Service and Human Resources within a multi-million-dollar volume store location
- Revised plans in accordance with interior designer redlines
- Coordinated and reviewed project drawings and documents assembled project documents and plans
- Assisted customers and contractors with furniture, fabric, and accessories selection
- Performed duties associated with receiving and processing merchandise/ maintained stockroom
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Customer Service Agent
Florida Tech Aviation
08.2019 - Current
Customer Service Agent
Spirit Airlines Inc.
01.2015 - 06.2019
Assistant Store Manager-Merchandising
HomeGoods Interior Décor Retailer
03.2012 - 03.2014
Ground Services Coordinator
Atlantic Aviation
09.2008 - 12.2009
Dispatcher/ Grounds Svc Coordinator/ CSR Trainer
Atlas Aviation
02.2005 - 08.2008
Assistant Visual Merchandiser/ Sales
Z Gallerie
01.2004 - 07.2008
Ground Services Coordinator
Raytheon Aircraft Services
07.2001 - 03.2004
A.S. in Hospitality Management/ Travel & Tourism - undefined
Daytona Beach Community College
Bachelor of Fine Arts in Interior Design -
International Academy of Design and Technology