Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Katia Saenz

Goodyear,AZ

Summary

Highly analytical and creative problem solver responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth.

Overview

2
2
years of professional experience

Work History

Ambassador/Problem Solver/ISS

Amazon GYR1
04.2021 - Current
  • Provide resolution to customer's problems. Ensuring customer satisfaction, providing excellent service and timely resolution to their problems.
  • Collaborate with team to constantly improve and evolve support processes.
  • Assist managers by providing reports, data analysis, scheduling, and streamlining communication between team members.
  • Help new employees feel confident and empowered in their roles, to prevent mistakes and improve productivity, to foster a positive and collaborative work environment.
  • Possess valuable skills that enable me to support others in their learning journeys.
  • Ensure the highest standards of productivity and quality for Amazon customers through teaching training materials throughly with new associates.
  • Coached over 100+ new stow associates on proper standard work procedures.
  • Provided direct feedback to top offenders of quality defects, provided them standard work tips and inputted data into an online audit.
  • Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products. Resolve issues in a timely manner.

Education

High School Diploma -

Maryvale High School
Phoenix, AZ

Skills

  • Material Handling
  • Customer Inquiries
  • Safety Protocols
  • Strategic Problem-Solving
  • Bi-lingual
  • Strong communication skills in difficult and fast-paced environment
  • Organized and coordinated, strong in helping groups prioritize effort to complete team goals
  • Self-motivated, with high expectations for self and team
  • Ability to thrive in ambiguous environment, create project plans, and meet deadlines
  • Good teamwork mentality and ability to build trustworthy and supportive working relationships

Additional Information

References

braddrc@amazon.com

arthpte@amazon.com


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Ambassador/Problem Solver/ISS

Amazon GYR1
04.2021 - Current

High School Diploma -

Maryvale High School

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Katia Saenz