Katia Sanchez
Hollywood,6660 Franklin St
Summary
Experienced professional with more than four years of banking experience in fraud prevention, investigations, risk analysis, and customer service, combined with over ten years of experience supporting business operations and client relationships. Strong ability to analyze information, resolve problems, communicate effectively, and work collaboratively with customers and internal teams.
Overview
16
16
years of professional experience
Work History
Risk and Fraud Analyst III
BB Americas Bank
1221 Brickell Ave Ste 2200, Miami, FL 33131
11.2021 - 05.2026
- Investigated fraud claims and disputed transactions to safeguard accounts and minimize financial risks.
- Reviewed transaction patterns and account behavior, identifying potential risks and fraud trends to inform mitigation strategies.
- Assisted with chargeback and dispute resolution processes, ensuring compliance with banking regulations and internal policies to protect customer interests.
- Worked closely with customers and internal departments to resolve fraud-related issues in a timely manner.
- Maintained accurate documentation and records of investigations and case findings.
- Analyzed information and provided recommendations to support risk mitigation efforts.
- Contributed to protecting customer accounts and minimizing financial losses.
Auto Parts Sales Specialist
Auto Craze
Miami, Florida
02.2010 - 10.2021
- Guided customers in product selection and facilitated seamless purchases and order management.
- Built and maintained strong relationships with customers, suppliers, and business partners.
- Coordinated exports and shipments to Latin American customers, ensuring timely delivery and satisfaction.
- Oversaw customer service activities on eBay, Amazon, and Shopify, enhancing online shopping experience.
- Processed transactions, returns, exchanges, and refunds while maintaining accurate records.
- Coordinated exports and shipments to customers throughout Latin America.
Skills
- Fraud Investigations
- Risk Analysis
- Compliance Reporting
- Banking Operations
- Records Management
- Problem Solving
- Attention to Detail
- Client Relationship Management
- Team Collaboration
LANGUAGES
English
Spanish
Portuguese
Timeline
Risk and Fraud Analyst III
BB Americas Bank
11.2021 - 05.2026
Auto Parts Sales Specialist
Auto Craze
02.2010 - 10.2021