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KATIA WILSON
Evansville,IN
Summary
Compassionate healthcare professional with expertise in classroom management and individualized patient care. Strong work ethic and adaptability drive success in fast-paced environments. Demonstrates ability to master new skills quickly and thrive under pressure, contributing effectively to organizational goals.
Overview
26
26
years of professional experience
Work History
Substitute Teacher
Kelly Services
Indianapolis, IN
01.2024 - Current
- Delivered academic instruction across five subjects for students in 2nd to 11th grade, effectively managing classrooms of up to thirty-six students.
- Design and implement creative educational activities to optimize student engagement, participation, and learning retention.
- Collaborated with permanent educators to develop and implement targeted intervention plans, enhancing support for students struggling with core lesson plans.
- Enforced school board policies and disciplinary procedures, ensuring a safe and structured learning environment for all students.
In-Home Caregiver
Majestic In-Home Care
Ft. Wayne, IN
02.2017 - 06.2025
- Provided compassionate, high-quality in-home care to patients managing complex, chronic health conditions.
- Coordinated with primary physicians and families to develop and adjust individualized patient care plans, ensuring tailored support for each patient's health needs.
- Assisted patients with activities of daily living (ADLs) like grooming, dressing, and mobility, while closely monitoring and executing specialized dietary requirements to enhance overall well-being.
- Safely administered medications, performed therapeutic treatments, and maintained rigorous clinical documentation.
- Managed daily home operations, medical scheduling, and billing to maintain seamless care continuity and effective communication with external vendors.
Student Success Coach / Advisor / Adjunct Faculty
Ivy Tech Community College
Ft. Wayne, IN
01.2010 - 01.2017
- Conducted regular, individualized coaching sessions to assess student needs, establish academic and personal milestones, and co-create strategic action plans.
- Monitored student retention and progression through consistent check-ins, dynamically adjusting support strategies to ensure student success.
- Coordinated with faculty, staff, and administrators to identify at-risk students and implement timely interventions, fostering a supportive academic environment.
- Acted as an academic advocate and campus resource, connecting students with vital support services including counseling, tutoring, and career coaching.
- Enhanced students' foundational academic skills in time management, study methodologies, and effective learning techniques, improving their overall academic performance.
- Facilitated campus-wide workshops, seminars, and events on goal setting, personal resilience, and self-care, promoting student engagement and well-being.
- Fostered an inclusive, diverse, and respectful learning environment where all students felt valued and supported.
- Developed comprehensive lesson plans, assignments, and examinations, maintaining precise academic records and grading data.
Patient Access Representative
Imaging Center-Lutheran Health Network
Ft Wayne, IN
01.2013 - 08.2014
- Gathered and recorded patient demographic and insurance information, processed admission and discharge paperwork to ensure accurate patient data.
- Verified insurance coverage, obtained authorizations/referrals, and processed payments while explaining financial responsibilities to patients for clear understanding.
- Scheduling & Coordination: Schedule appointments, manage physician calendars, and coordinate patient flow with clinical staff.
- Customer Service: Answer patient inquiries about procedures, appointments, and billing; resolve complaints or issues promptly and professionally.
- Recordkeeping & Compliance: Maintain accurate patient records, ensure HIPAA compliance, and update files with correct appointment and insurance information.
- Collaborated with clinical, billing, and administrative teams to enhance patient service delivery and streamline processes.
- Patient Registration & Admission/Discharge with Epic training and experience to access patient information.
EUC REA Program Coordinator
State of Indiana
Auburn, IN
03.2013 - 03.2014
- Coordinated compliance and resource efforts among Unemployment Insurance (UI), Wagner Peyser (WP), and Workforce Investment Act (WIA) across nine counties, enhancing service delivery in Indiana's Region 4.
- Developed Individualized Employment Plans (IEPs) and provided rigorous case management to guide clients toward self-sufficiency.
- Conducted targeted interviews and assessments for program participants to certify ongoing eligibility and benefits compliance.
- Designed and facilitated specialized job training and unemployment compliance classes for program participants.
- Ensured secure data entry and maintained comprehensive case notes in Track One system, supporting REA Grant compliance and program integrity.
Healthcare Facilitator
Tobacco Free Allen County
Fort Wayne, IN
01.2007 - 01.2012
- Developed, identified, and presented health educational programs for adults and teens on the dangers of smoking and secondhand smoke.
- Provided health prevention, intervention, and education for smoke-free and tobacco-free programs and policies that are culturally inclusive through smoke-free support groups.
- Developed and provided health education to individuals and community groups.
- Coordinate with health care professionals to promote health programs and to solve community health problems.
- Established and strengthened partnerships with provider agencies to enhance program outreach.
- Designed and implemented promotional strategies for health education programs, increasing community awareness and participation.
- Prepared health educational materials including articles, brochures, public service announcements, and fact sheets to inform and engage community members.
Bereavement Counselor
Southern Care Palliative Care
Fort Wayne, IN
10.2009 - 03.2011
- Assessed spiritual needs of hospice patients and families to support emotional well-being.
- Provided follow-up counseling to address individual needs and enhance coping strategies.
- Planned and organized funeral services and yearly memorial gatherings.
- Participated in multidisciplinary team meetings for patient review.
- Educated community on grief, bereavement, and hospice to raise awareness and foster support.
Bereavement Counselor Donor Requester
Parkview Home Health-Hospice
Huntington, IN
03.2007 - 09.2009
- Provided bereavement counseling and follow-up services for family members.
- Assessed spiritual needs of patients and families to provide tailored support.
- Provided follow-up counseling to address identified needs, enhancing emotional well-being.
- Led 'Living Life Now' support group for retired nuns, promoting emotional well-being and shared experiences.
- Provided education to patients and the community regarding bereavement and hospice.
- Respected family environments and spiritual beliefs while delivering compassionate care.
- Assists in coordination, planning of funeral service & annual memorial services.
Restoration Program Director
SCAN (Stop Abuse And Neglect)
Ft. Wayne, IN
03.2004 - 03.2008
- Designed, launched, and managed innovative community-based prevention programs targeting child abuse and neglect.
- Led interdisciplinary teams of caseworkers, attorneys, and law enforcement to develop, implement, and monitor comprehensive case plans.
- Managed program staff, overseeing orientation, performance supervision, and professional development to ensure effective service delivery.
- Facilitated individual and group coaching for the core program team, improving service delivery and team cohesion.
- Delivered educational training seminars to caregivers and professionals on abuse reporting and prevention, raising community awareness and understanding.
- Managed organizational compliance and successfully executed programmatic contracts with the Indiana Department of Family and Children Services.
- Represented the best interests of children in protective custody during formal court appearances, dependency proceedings, and custody hearings.
Clinical Supervisor
FHC Cumberland Hall
Chattanooga, TN
05.2000 - 05.2004
- Supervised residential program, managed unit activities, and monitored performance of 65 employees to ensure high-quality care and support.
- Provided crisis intervention, stabilization, assessment, family systems counseling, and behavior modification.
- Provided crisis intervention, stabilization, assessment, and family systems counseling.
- Developed and facilitated therapeutic groups focused on life skills, employment, self-esteem, anger management, and depression, promoting personal growth and resilience.
- Provided family counseling for adolescents and their families, enhancing performance management and supporting employee training and evaluation.
- Recruited and hired staff, including medical, administrative, and clinical personnel.
- Set up discharge staff meetings and provided aftercare placement/counseling for youth.
- Managed case files for 16-20 adults receiving individual treatment.
Education
Master of Arts - Counseling
Interdenominational Theological Center
Atlanta, Georgia05-2000
Bachelor of Arts - Political Science & Public Administration
Wilberforce University
Wilberforce, OH05-1994
Skills
- Instruction & Curriculum: Lesson Planning, Classroom Management, Academic Coaching, Student Advocacy
- Student Engagement Strategies
- Classroom management
- Curriculum development
- Educational technology
- Student engagement strategies
- Classroom Leadership
- Parent Communication
COMMUNITY SERVICE & LEADERSHIP
- Health Project for Minority Healthy Living, Advisory Committee Member, Current
- Community Wholeness Venture, Board Member, Current
- Delta Sigma Theta Sorority, Inc., Member
Timeline
Substitute Teacher
Kelly Services
01.2024 - Current
In-Home Caregiver
Majestic In-Home Care
02.2017 - 06.2025
EUC REA Program Coordinator
State of Indiana
03.2013 - 03.2014
Patient Access Representative
Imaging Center-Lutheran Health Network
01.2013 - 08.2014
Student Success Coach / Advisor / Adjunct Faculty
Ivy Tech Community College
01.2010 - 01.2017
Bereavement Counselor
Southern Care Palliative Care
10.2009 - 03.2011
Bereavement Counselor Donor Requester
Parkview Home Health-Hospice
03.2007 - 09.2009
Healthcare Facilitator
Tobacco Free Allen County
01.2007 - 01.2012
Restoration Program Director
SCAN (Stop Abuse And Neglect)
03.2004 - 03.2008
Clinical Supervisor
FHC Cumberland Hall
05.2000 - 05.2004
Master of Arts - Counseling
Interdenominational Theological Center
Bachelor of Arts - Political Science & Public Administration
Wilberforce University