Overview
Work History
Education
Skills
Mentee Experience
Timeline
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Katiana Ayala

Ames,IA

Overview

4
4
years of professional experience

Work History

Activities Coordinator

Mainstream Living
Ames, IA
12.2023 - Current
  • Fosters and empowers individuals to embrace
    and cultivate their independence
  • Administers and monitors medications
  • Swiftly adapts to effectively resolve conflicts as
    they arise
  • Collaborates with a team to ensure quality care
    is being provided
  • Works with individuals to achieve behavioral
    goalse
  • Ensured safety protocols were adhered to during all activities.

Guest Coordinator

Serenity Couture
West Des Moines & Ames, IA
10.2022 - 12.2023
  • Perform card and cash transactions for guests.
  • Greeted guests upon arrival and ensured their needs were met.
  • Managed front desk operations, including check-in and check-out of guests.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Organized and cleaned lobby and reception areas, fostering strong visual presentation.

Game Master & Assistant Manager

Breakout
Urbandale, IA
10.2020 - 01.2024
  • Developed and maintained a comprehensive database of game rules, regulations and procedures.
  • Monitored customer feedback on a daily basis to evaluate customer satisfaction levels.
  • Managed inventory of supplies, equipment, furniture, decorations and other materials needed for successful operations.
  • Resolved customer complaints regarding escape rooms or bookings in a timely manner.
  • Trained new employees in customer service techniques, policies and procedures related to running an escape room business.
  • Delegated work to staff, setting priorities and goals.

Cashier & Custom service

Fleet Farm
Waukee, IA
08.2020 - 10.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Waukee Northwest High School
05.2022

Skills

  • Google suite (Sllides, Drive, Gmail, Docs, etc)
  • Social media ( Instagram, Twitter, Tiktok, Facebook, Snapchat)
  • Photography
  • Videography
  • Final Cut Pro
  • Public speaking
  • Microsoft
  • Word
  • Excel
  • Mandatory reporter training
  • Organizational Skills
  • Problem-Solving

Mentee Experience

1520 Vision, Mentee, Meet with my mentor 1-2 times per week to discuss different projects and assignments I was working on, Build my social networking skills on social media such as LinkedIn, Instagram, Facebook, and Twitter, Work with others that have the same interests and goals that I do, Work with people who have already set foot in the music industry working in A&R, Tour management, ETC.

Timeline

Activities Coordinator

Mainstream Living
12.2023 - Current

Guest Coordinator

Serenity Couture
10.2022 - 12.2023

Game Master & Assistant Manager

Breakout
10.2020 - 01.2024

Cashier & Custom service

Fleet Farm
08.2020 - 10.2020

Waukee Northwest High School

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Katiana Ayala