Katiana Georges
Miami,FL
Summary
To obtain a position that will continue to allow for personal and professional growth while further developing my skills and knowledge in banking. Dedicated and accomplished bank professional with nine years of banking, loan origination, and client relationship management. My colleagues would describe me as detail and solutions oriented with exceptional work ethics. I am adept at explaining complex concepts, and practices to a wide variety of audience; strong multitasker with high ability to manage multiple tasks at once.
Overview
10
10
years of professional experience
Work History
Branch Manager (Assistant Vice President)
Citibank
Miami, FL
06.2021 - Current
- The Branch Manager provision is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the customer sale team
- The objective of this role is to lead a team by extending organizations, and the direct management of individuals and sales teams.
Bank Teller/ Area Banker/Personal Banker
Citibank
11.2015 - 06.2021
- Provide great customer assistance with Balance detail and other inquiries
- Identify cross sale opportunities and refer client to appropriate financial service representative
- Handle customer complaints and concerns with high professional courtesy And take ownership for resolution
- Support and help train new tellers
- Ensure great customer service by making sure all of the customer's needs are met, engaging with the client, value their time and make them feel appreciated
- Assist management with completion operations task and reviews.
Bank Teller
Wells Fargo
04.2014 - 10.2015
- Promoted new bank products and services to new customers
- Referred customer inquiries to appropriate bank department
- Process withdrawals upon balance verification
- Assisted with sales referrals, and always met my goal and cross-selling programs as needed
- Contributed to external and internal sales activities.
Education
Bachelor of Science - Health Service Administration/ Finance Management
Florida International University
Miami, FL08.2022
Associates of Arts And Sciences- Concentrating in Finance/Management/Health Service Administration -
Miami-Dade College
Miami, FL06.2022
Skills
- Superior breadth of experience in banking and cash management
- Team leader
- Possess excellent interpersonal, analytical, and organizational skills
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Capable and willing to work in fast paced environments
- Excel at interfacing with others at all levels to ensure organizational goals are attained
- Review operations: monthly responsibly, quarterly responsibility
- Review tellers work and PB work
- Has been successful working in a client-focus and results-driven environment
- Client Acquisition and Business Generation (Consumer and Business Banking)
- Woks well others and collaborate productively to get things done
- Ability to adapt and learn new information
- Displays passion, commitment and drive to deliver an experience that improves our clients financials lives
- Public Speaking
- Risk ManagementExperience
- Team Development /Building
- Excellent Communication Skills
- Coaching and Mentoring
- Branch Operations Management
- Relationship Management
- Multilingual in Creole, French, English, Spanish
References
Upon Request
Timeline
Branch Manager (Assistant Vice President)
Citibank
06.2021 - Current
Bank Teller/ Area Banker/Personal Banker
Citibank
11.2015 - 06.2021
Bank Teller
Wells Fargo
04.2014 - 10.2015
Bachelor of Science - Health Service Administration/ Finance Management
Florida International University
Associates of Arts And Sciences- Concentrating in Finance/Management/Health Service Administration -
Miami-Dade College
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