Katiana Welitoff
Foxborough,MA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to be productive independently or with a team. Willingness to take on added responsibilities to meet company goals.
Overview
4
4
years of professional experience
Work History
Office Receptionist
BIG Excavation Corp.
04.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Collected payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in Excel spreadsheets and ran reports.
- Organized, maintained and updated information in computer databases.
Patient Coordinator/Receptionist
South Shore Dermatology Physicians
10.2021 - 03.2023
- Main study coordinator, working closely with doctors on psoriasis study to ensure patients had follow up appointments, medication ready, and correctly entering data into study site.
- Acted as main point of contact for patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication.
- Handled insurance referrals, making sure each patient had referral if needed for time of service.
- Answer phone calls from new and established patients.
- Check over 180 patients in & out each day.
- Worked closely with patients to deliver excellent and direct individualized care.
- Resolved problems with communication and billing to foster seamless services.
- Delivered excellent patient experiences.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Aided in development and betterment of patient management and workflow processes.
Cashier
Dunkin' Donuts
05.2021 - 10.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Making food, coffees and beverages quickly and correctly.
- Interacted positively with customers both at drive through window and front register.
- Maintained cash drawer each and every shift.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and join reward programs.
- Restocked and organized merchandise in main lobby
Cashier
Bass Pro Shops
07.2020 - 05.2021
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Foxborough High School
Foxborough, MA06.2020
Skills
- Organizational Skills
- Punctual and Hardworking
- Verbal and Written Communication
- Customer Service
- Time Management
- Strategic Planning
- Attention to Detail
- Insurance Practices
- Scheduling
- Computer Proficiency
Timeline
Office Receptionist
BIG Excavation Corp.
04.2023 - Current
Patient Coordinator/Receptionist
South Shore Dermatology Physicians
10.2021 - 03.2023
Cashier
Dunkin' Donuts
05.2021 - 10.2021
Cashier
Bass Pro Shops
07.2020 - 05.2021
High School Diploma -
Foxborough High School
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