KATIE ADAIR
Springfield,Virginia
Summary
Operations executive with 20+ years of experience leading finance, membership, and organizational strategy in nonprofit and association environments. Proven success managing $11M+ in revenue operations, multimillion-dollar budgets, and financial reporting. Strong background in internal controls, audit preparation, and process improvement, supporting a consistent record of clean audit outcomes. Known for implementing systems that improve efficiency, data integrity, and stakeholder experience. Trusted to lead cross-functional initiatives that strengthen financial and operational performance.
Overview
27
27
years of professional experience
Work History
Director of Accounting and Database Management
National Association of Professional Employer Organizations
Alexandria, VA
07.2018 - 03.2025
- Managed daily accounting operations, including accounts receivable/payable, bank reconciliations, financial statement preparation, and federal/state filings.
- Owned end-to-end billing operations for $11M in annual association revenue.
- Added ACH payment details to invoices, driving efficiency and accelerating cash collections.
- Reduced annual expenses by $20,000 by negotiating lower credit card processing rates.
- Led month-end and year-end close processes, enhancing reporting accuracy and timeliness.
- Partnered in developing the annual operating budget, aligning financial planning with strategic priorities.
- Prepared financial reports for annual audits, supporting seven consecutive clean audit results.
- Implemented on-demand badge printing for conferences, significantly reducing registration lines and enhancing attendee experience.
- Optimized association management software, improving functionality and data accuracy.
Senior Account Manager, Registration
SPARGO, Inc.
Fairfax, VA
04.2016 - 06.2018
- Managed conference registration operations for large-scale client events (6,000–18,000 attendees).
- Led and mentored registration team, supervising two assistants and ensuring projects stayed on schedule.
- Oversaw billing, collections, and revenue monitoring.
- Maintained data integrity and delivered timely program reporting.
- Drove operational improvements in registration services, increasing efficiency and service quality.
Director of Operations for the Academy for Eating Disorders
Drohan Management Group
Reston, VA
05.2015 - 04.2016
- Directed operations including budgeting, communications, publications, website, membership, database management, conference program development, and abstract management.
- Implemented an abstract management system that streamlined submission and review workflows, eliminated logistical inefficiencies, and enhanced stakeholder experience.
- Supervised and developed two team members, overseeing hiring, training, and performance evaluations.
Annual Meeting, Membership and Operations Manager
Association of Academic Physiatrists
Owings Mills, MD
07.2008 - 08.2014
- Led finance, reporting, payroll, budgeting, cost control, HR, IT, and office operations.
- Directed membership operations, including recruitment, retention, engagement, benefits, dues billing, payment processing, and AMS management.
- Grew academic partnerships from 5 to 42, significantly increasing institutional engagement and sponsorship opportunities.
- Drove end-to-end planning and execution of complex multi-track annual meetings and events, ensuring seamless coordination across program, vendors, speakers, and on-site operations.
Financial Services Administrator
National Association of Educational Procurement
Columbia, MD
04.2007 - 07.2008
- Directed end-to-end accounting operations, including AP/AR, payroll, expense management, and corporate card reconciliations.
- Led month-end and year-end close processes, ensuring accurate GAAP-compliant financial reporting.
- Designed and enforced internal controls, reducing fraud risk, errors, and inefficiencies.
- Owned onboarding, offboarding, and benefits administration, ensuring seamless transitions and compliance.
Membership/Development Coordinator
Babe Ruth Museum/Sports Legends at Camden Yards Museum
Baltimore, MD
10.2004 - 04.2007
- Managed revenue operations including gift processing, donor intent tracking, cash reconciliation, CRM reporting, database management, and audit preparation.
- Led donor and member engagement, managing inquiries and fulfillment services to strengthen relationships.
- Cultivated individual and corporate memberships and sponsorships through strategic networking.
- Supported fundraising and special event initiatives through planning, logistics, and execution.
- Recruited and trained volunteers and support staff to ensure effective program and event delivery.
Membership and Database Manager
The Irrigation Association
Falls Church, VA
05.1999 - 10.2004
- Directed membership activities including recruitment, retention, engagement, and benefits delivery, driving growth and member satisfaction.
- Led membership database operations for 30,000+ records, overseeing dues billing and payment processing to ensure accuracy and timely revenue collection.
- Oversaw database system enhancements and upgrades, including data backup protocols to ensure system reliability and data integrity.
- Managed hiring, training, and performance management of two administrative assistants, strengthening team effectiveness and operational support.
Family Caregiver
03.2025 - 05.2026
- Provided care for a family member, strengthening organizational, problem-solving, and time management skills.
Education
Bachelor of Science - Human Communication
James Madison University
Harrisonburg, VASkills
- QuickBooks
- BILL
- Concur
- MemberSuite
- IMIS
- YourMembershipcom
- DonorPerfect
- SharePoint
- Asana
- JIRA
- Excel
- Word
- Outlook
- Access
Technical Skills
QuickBooks, BILL, Concur, MemberSuite, iMIS, YourMembership.com, DonorPerfect, SharePoint, Asana, JIRA, Excel, Word, Outlook, Access
Timeline
Family Caregiver
03.2025 - 05.2026
Director of Accounting and Database Management
National Association of Professional Employer Organizations
07.2018 - 03.2025
Senior Account Manager, Registration
SPARGO, Inc.
04.2016 - 06.2018
Director of Operations for the Academy for Eating Disorders
Drohan Management Group
05.2015 - 04.2016
Annual Meeting, Membership and Operations Manager
Association of Academic Physiatrists
07.2008 - 08.2014
Financial Services Administrator
National Association of Educational Procurement
04.2007 - 07.2008
Membership/Development Coordinator
Babe Ruth Museum/Sports Legends at Camden Yards Museum
10.2004 - 04.2007
Membership and Database Manager
The Irrigation Association
05.1999 - 10.2004
Bachelor of Science - Human Communication
James Madison University