KATIE BAISE
Glasgow,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly decorated in current area of business with no issue taking on new roles and responsibilities. Excels in customer service and relationship building. Experienced in social media and marketing arena.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FUEL ACCOUNTS MANAGER/SALES REPRESENTATIVE
THOMAS OIL & FUEL
05.2022 - Current
- Manage a fleet of drivers (dispatching, certification trainings, safety training, etc)
- Generated financial and operational reports to assist ownership with business strategy.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Responsible for all purchasing of fuel inventory.
- Strengthened relationships with key clients, leading to increased repeat business.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Monitored industry trends to inform account strategy adjustments for maximum effectiveness.
FUEL ACCOUNT MANAGER
BIG MEADOW OIL COMPANY
04.2015 - 05.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
SPECIAL EDUCATION TEACHER
GLASGOW BOARD OF EDUCATION
09.2010 - 04.2015
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
Education
Bachelor of Science - EXCEPTIONAL EDUCATION
WESTERN KENTUCKY UNIVERSITY
BOWLING GREEN, KY05.2009
Skills
- AP and AR management
- Month-end reporting
- Account Management/Money handling abilities
- Cash Flow Management
- Active Listening
- Critical Thinking
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Computer Proficiency
- Conflict Resolution
Accomplishments
Kentucky Colonel Achievement
Certification
Notary Public
Timeline
FUEL ACCOUNTS MANAGER/SALES REPRESENTATIVE
THOMAS OIL & FUEL
05.2022 - Current
FUEL ACCOUNT MANAGER
BIG MEADOW OIL COMPANY
04.2015 - 05.2022
SPECIAL EDUCATION TEACHER
GLASGOW BOARD OF EDUCATION
09.2010 - 04.2015
Bachelor of Science - EXCEPTIONAL EDUCATION
WESTERN KENTUCKY UNIVERSITY
Notary Public
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