Katie Banks

The Residential Director is responsible for the compliance, management, and growth of residential services within Innovative Harbor. This includes supervising residential house managers and their staff, developing relationships with guardians, support coordinators, other managers at Innovative Harbor and other agencies.

• Led development and implementation of innovative program strategies to enhance service delivery.
• Streamlined operational processes, resulting in improved efficiency and client satisfaction.
• Mentored staff to foster professional growth and improve team performance across programs.
• Conducted regular assessments to ensure alignment with organizational goals and quality standards.
• Maintained direct communication with organizational support services and external stakeholders, diversifying program offerings.
• Oversaw program risk assessments, identifying potential issues and developing mitigation strategies to ensure success.
• Established strong partnerships with external organizations to increase collaboration and enhance service offerings.
• Cultivated a high-performance culture by mentoring staff members on best practices in project management and leadership development.
• Championed creative problem-solving efforts within teams, fostering a culture of innovation and continuous improvement.
• Optimized team productivity through effective delegation, clear expectations setting, and consistent follow-up on tasks progress.
• Improved employee engagement through regular communication, training opportunities, and performance evaluations.
• Established consistent communication at program level, holding daily, weekly and monthly shift reports and staff meetings for progress reporting and dissemination of relevant details.
• Developed rigorous onboarding processes for new employees, working to establish strong employee retention initiatives.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Prepared budgets with forecasts and projections.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Kept operations in compliance with DHS regulations by developing and directing effective internal systems.

A Director of Program Services oversees all aspects of disability support programs, ensuring compliance, quality care, and staff mentorship. Key responsibilities include managing budgets, developing person-centered care plans, ensuring safety, and coordinating social/community engagement activities for individuals with disabilities.

• Program Oversight: Direct the day-to-day operations of residential, vocational, or support programs.
• Compliance: Ensure programs adhere to state and contract standards for safety and service delivery.
• Staff Leadership: Recruit, train, and supervise program staff and Direct Support Professionals (DSPs).
• Client Care: Develop and implement individual plans focusing on independence, social skills, and daily living skills.
• Budgeting: Manage program budgets and monitor financial performance.
• Work with individuals with intellectual/developmental disabilities.
• Demonstrated strong leadership, communication, and problem-solving skills.
• Remain calm in stressful situations.