Katie Bell
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I'm teachable and always willing to learn new skills.
Overview
13
13
years of professional experience
Work History
Social Media Analyst
Genpact
Richardson, TX
03.2021 - 03.2024
- Monitored and eliminated inappropriate and racial statement or images off the social media platform
- Made the social media platform a family safe as well as a kid friendly platform for everyone
- Received training in collections, fraud protection and customer relations for The customer service department.
- Developed strategies for responding to and rectifying negative conversations and comments on social media platforms.
Data Entry Clerk/Administrative Assistant
Dallas County
Dallas, TX
06.2020 - 11.2020
- Responsible for entering applicant's personal data into the healthcare system
- Assisting citizens with registering for their Covid vaccine, as well as determining appointment lengths
- Making phone calls to patients regarding their appointment or times.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
Remote Customer Service Representative
Continuum Global Solutions
Dallas, Texas
02.2018 - 01.2020
- Clearly and Effectively communicate issue resolution on calls
- Troubleshoot, diagnose, and resolve calls via screen share
- Extensive continuous self-guided training on Products/Features
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Assisted in the development of customer service procedures and policies.
Warehouse Associate II
Amware Logistics
Dallas, TX
12.2016 - 01.2018
- As a warehouse picker and packer of customers' orders and address labeling the boxes for shipping
- Received crossed training to manifest orders, quality control and to palletize
- Ability to shrink wrap orders for shipment and place them in fed ex, smart post and express areas.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
Home Health Aide
Wkm Healthcare Inc
Garland, TX
08.2014 - 11.2016
- Enhanced patients' lives through effective and compassionate care
- Assisted disabled patients to facilitate independence and well-being
- Transported individuals to medical appointments and picked up medications as needed
- Maintained a clean, safe and well-organized patient environment
- Worked with Clients with health issues ranging from dementias, stroke, HBP, HS Open Heart Surgery, Paralysis, Diabetes as well as wheel chair bound and weight loss patients.
Licensed Massage Therapist
Serenity Massage
Dallas, TX
11.2010 - 04.2014
- Performed professional massage modalities on clients, with the intent to soothe sore muscles, alleviate pain and promote proper blood flow through the body to the heart
- Used special techniques to help the body get rid of toxic waste.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
Education
Phlebotomist - Phlebotomy
Texas Career Institute
Dallas, TX01-2022
Massage Therapy
ATI Career Training Center - Dallas
Dallas, TX11-2010
James Madison High School
Dallas, TX05-2002
Skills
- Pos Systems Expert
- Active Listening
- Problem solving
- Time Management
- Interpersonal Communication
- Call Documentation
- Order Placement
- Technical Troubleshooting
- Order Fulfillment
- Hipaa Understanding
- Product identification
- Order Picking
- Loading and unloading
- Work order processing
Timeline
Social Media Analyst
Genpact
03.2021 - 03.2024
Data Entry Clerk/Administrative Assistant
Dallas County
06.2020 - 11.2020
Remote Customer Service Representative
Continuum Global Solutions
02.2018 - 01.2020
Warehouse Associate II
Amware Logistics
12.2016 - 01.2018
Home Health Aide
Wkm Healthcare Inc
08.2014 - 11.2016
Licensed Massage Therapist
Serenity Massage
11.2010 - 04.2014
Phlebotomist - Phlebotomy
Texas Career Institute
Massage Therapy
ATI Career Training Center - Dallas
James Madison High School
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