Bonnie Phillips
Ft Lauderdale,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Astute Customer Service offering polished communication skills. Brings excellent organizational skills and over 15 years of job experience. Self-motivated and true team player.
Overview
15
15
years of professional experience
4
4
Certification and Licenses
Work History
Social Media Evaluator
Contract Remote
Ft Lauderdale, FL
02.2021 - Current
- Reviews results returned in specific queries and rates them in terms of relevance.
- Rates relevancy and accuracy of ads pertaining to social media.
Check in Agent
Intercruises Shoreside & Port Services
Ft Lauderdale, FL
03.2019 - 03.2020
- Greeted 3200+ passengers daily and completed their final check-in process (embarking) while providing quality customer service at each guest interaction.
- Handled ticket and reservation inquiries using handheld devices, Ipad, and POS systems.
Contractor Coordinator
Chewy.com
Hollywood, FL
08.2016 - 01.2019
- Edited and formatted customer lists into Excel spreadsheets for printing and distribution.
- Tracking, analyzing, predicting inventory needs and submitting orders to vendors.
- Prepared electronic invoices to be sent to contractors, in house employees and accounting.
- Operated standard office equipment such as computers, printers, scanners and laminators.
Parking Enforcement Officer
Dennison Parking LLC
Pompano Beach, FL
03.2014 - 12.2016
- Handled large sums of cash and maintained and serviced parking meters.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Responded to calls in both routine and emergency situations.
- Wrote and issued citations or warnings to owners of vehicles.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
Education
Some College (No Degree) - Medical Terminology 1 & 2
Craven Community College
New Bern, NCSkills
- Customer Service
- Data Entry
- Microsoft Word
- Social Media Platforms Facebook, Instagram
- Stocking and replenishing
- Shipping procedures understanding
- Medical terminology knowledge
- Money handling abilities
- POS systems expert
Certification
- Certified Parking Enforcement Officer - 2017
- Security Guard D -2017
- Certified Reflexologist - 2016
- Medical Terminology 1 & 2 - 2006
- Licensed Cosmetologist - 2000
Timeline
Social Media Evaluator
Contract Remote
02.2021 - Current
Check in Agent
Intercruises Shoreside & Port Services
03.2019 - 03.2020
Contractor Coordinator
Chewy.com
08.2016 - 01.2019
Parking Enforcement Officer
Dennison Parking LLC
03.2014 - 12.2016
Some College (No Degree) - Medical Terminology 1 & 2
Craven Community College
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