Alexandra G. Rodriguez Acevedo
Fort Riley,KS
Summary
Experienced professional with a solid background in customer interactions and service solutions. Exceptional skills in conflict resolution, communication, and problem-solving, leading to high levels of customer satisfaction and loyalty. Valuable team collaborator who adapts to changing needs and prioritizes efficient and empathetic service to drive results. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Social Media Evaluator
Appen
10.2016 - Current
- Collaborated with marketing teams to create integrated campaigns that utilized both traditional and digital channels.
- Developed comprehensive social media strategies that aligned with the company''s goals and objectives.
- Created compelling visual assets that complemented written content on social media channels, increasing overall engagement levels.
- Utilized data-driven insights to optimize content for maximum reach, engagement, and conversion potential.
- Generated increased interest in products/services by hosting engaging webinars, live sessions or Q&A events on social media platforms.
Fitness Instructor
Joint Base Langley-Eustis Force Support
03.2018 - 10.2023
- Design classes for ARMY units to teach the safe and correct form of exercises and how they can improve their performance for ACFT.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Strengthened customer loyalty and retention through effective communication, attentive service, and proactive problem-solving in all digital interactions.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Conducted daily updates to social media profiles to boost company online presence.
- Monitored online conversations, responding promptly to customer inquiries and comments.
Social Media Coordinator
Arts and Culture Department, P.R.
11.2014 - 01.2017
- Develop and manage online marketing campaigns for the Ballet, music, and arts classes, engagement and traffic to social media pages.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Interacted with clients in effort to take advantage of positive posts and feedback to boost brand identification.
Customer Service Chat Representative
Dr. Norman González Wellness Center
03.2010 - 01.2014
- Profiling and probing end-user customers for possible sales opportunities.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Handled high-volume of calls and chat interactions during peak hours while maintaining a professional demeanor at all times.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
Education
Certified Personal Trainer - Corrective Exercise Specialist Certification, Exercise Therapy Certification
International Sport Science Association
01.2021
Group Fitness Instructor Certification -
National Exercise & Sports Trainers Association
01.2019
Pharmacy Technician -
Martinsburg College
01.2016
Athletic Therapy -
University of Puerto Rico
01.2011
Skills
- Call handling, providing account information while observing company guidelines, performing data entry, account management and collection procedures
- Utilize excellent organizational skills to handle multiple duties simultaneously in a fast-paced time sensitive work environment
- Provide strong costumer service with the highest degree of courtesy and telephone etiquette in entered information accurately into database
- Excellent written and verbal communication in Spanish and English
- Effectively managing difficult conversations, de-escalating situation,and finding agreeable solutions
Defense Government Sponsored Training
- Military Resilience Training
- ARMY Family Team Building Instructor
Awards Honors Skills Accomplishments
- Develop the unit training program for Fort Eustis Fitness Centers
- Develop the Starting Strength Class for Fort Eustis Fitness Centers
- Excellence Award from 733rd Mission Support Group's Colonel, 05/20
- Fluent in Spanish Language (verbally and written)
- Work under pressure and great problem solving skills
- Fast learner
- CPR and AED Certified
Professional Military Education
- Army Combat Fitness Training Grader, 05/19
- Pregnancy and Post-partum Instructor, 05/20
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Fitness Instructor
Joint Base Langley-Eustis Force Support
03.2018 - 10.2023
Social Media Evaluator
Appen
10.2016 - Current
Social Media Coordinator
Arts and Culture Department, P.R.
11.2014 - 01.2017
Customer Service Chat Representative
Dr. Norman González Wellness Center
03.2010 - 01.2014
Group Fitness Instructor Certification -
National Exercise & Sports Trainers Association
Pharmacy Technician -
Martinsburg College
Athletic Therapy -
University of Puerto Rico
Certified Personal Trainer - Corrective Exercise Specialist Certification, Exercise Therapy Certification
International Sport Science Association
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