Open To Work
Alexandra G. Rodriguez Acevedo
Appen
Sierra Vista,AZ
16
Years of experience
Experienced professional with a solid background in customer interactions and service solutions. Exceptional skills in conflict resolution, communication, and problem-solving, leading to high levels of customer satisfaction and loyalty. Valuable team collaborator who adapts to changing needs and prioritizes efficient and empathetic service to drive results. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Work History
Social Media Evaluator
9 Years 4 Months- Collaborated with marketing teams to create integrated campaigns that utilized both traditional and digital channels.
- Developed comprehensive social media strategies that aligned with the company''s goals and objectives.
- Created compelling visual assets that complemented written content on social media channels, increasing overall engagement levels.
- Utilized data-driven insights to optimize content for maximum reach, engagement, and conversion potential.
- Generated increased interest in products/services by hosting engaging webinars, live sessions or Q&A events on social media platforms.
- Provided feedback to improve social media campaigns across various platforms.
- Collaborated with cross-functional teams to ensure alignment with brand messaging.
- Conducted competitor analysis to benchmark performance and enhance content strategies.
- Evaluated social media content for relevance and quality based on established guidelines.
- Analyzed user engagement metrics to identify trends and inform strategy adjustments.
Fitness Instructor
5 Years 7 Months- Design classes for ARMY units to teach the safe and correct form of exercises and how they can improve their performance for ACFT.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Strengthened customer loyalty and retention through effective communication, attentive service, and proactive problem-solving in all digital interactions.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Conducted daily updates to social media profiles to boost company online presence.
- Monitored online conversations, responding promptly to customer inquiries and comments.
Social Media Coordinator
2 Years 2 Months- Develop and manage online marketing campaigns for the Ballet, music, and arts classes, engagement and traffic to social media pages.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Interacted with clients in effort to take advantage of positive posts and feedback to boost brand identification.
Customer Service Chat Representative
3 Years 10 Months- Profiling and probing end-user customers for possible sales opportunities.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Handled high-volume of calls and chat interactions during peak hours while maintaining a professional demeanor at all times.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
Education
Certified Personal Trainer - Corrective Exercise Specialist Certification, Exercise Therapy Certification
Group Fitness Instructor Certification
Pharmacy Technician
Technical Certificate
Athletic Therapy
Skills
Call handling
providing account information while observing company guidelines
performing data entry
account management and collection procedures.
Utilize excellent organizational skills to handle multiple duties simultaneously in a fast-paced time sensitive work environment.
Provide strong costumer service with the highest degree of courtesy and telephone etiquette in entered information accurately into database.
Excellent written and verbal communication in Spanish and English.
Effectively managing difficult conversations
de-escalating situation
and finding agreeable solutions.
Defense Government Sponsored Training
- Military Resilience Training
- ARMY Family Team Building Instructor
Awards Honors Skills Accomplishments
- Develop the unit training program for Fort Eustis Fitness Centers
- Develop the Starting Strength Class for Fort Eustis Fitness Centers
- Excellence Award from 733rd Mission Support Group's Colonel, 05/20
- Fluent in Spanish Language (verbally and written)
- Work under pressure and great problem solving skills
- Fast learner
- CPR and AED Certified
Professional Military Education
- Army Combat Fitness Training Grader, 05/19
- Pregnancy and Post-partum Instructor, 05/20
Work Preference
Work Type
Full TimePart Time
Location Preference
Remote
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Fitness Instructor
Joint Base Langley-Eustis Force Support
03.2018 - 10.2023Read More
Social Media Evaluator
Appen
10.2016 - 02.2026Read More
Social Media Coordinator
Arts and Culture Department, P.R.
11.2014 - 01.2017Read More
Customer Service Chat Representative
Dr. Norman González Wellness Center
03.2010 - 01.2014Read More
University of Puerto Rico
Athletic Therapy
Read More
Martinsburg College
Pharmacy Technician
Read More
National Exercise & Sports Trainers Association
Group Fitness Instructor Certification
Read More
International Sport Science Association
Certified Personal Trainer from Corrective Exercise Specialist Certification, Exercise Therapy Certification
Read More