Katie Benjamin
Lakeland,FL
Summary
I am an outgoing positive individual and have always had a passion for people. I enjoy catering to others and making a difference in people’s lives. I am also known for having great leadership and helping other individuals grow. I have 4 years of experience in sales including 2 years of experience in insurance. I also have 8 years of experience in bartending/serving.
Overview
10
10
years of professional experience
Work History
Bartender
Gametime
Tampa, FL
06.2019 - Current
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Poured and prepared mixed drinks for customers and server station.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Sales Consultant
Progressive Insurance
Riverview, FL
01.2018 - 12.2019
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
Customer Service/Sales Representative
SYKES Lakeland (Griffin)
Lakeland, FL
06.2016 - 10.2017
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed calls to appropriate individuals and departments.
- Provided an elevated customer experience to generate a loyal clientèle.
- Helped drive sales goals and achieve monthly quotas.
- Asked open-ended questions to assess customer needs.
- Processed credit payments rapidly and accurately.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Constantly up selling product and services.
High-Limit/VIP Server
Seminole HardRock Hotel & Casino
5223 Orient Rd, Tampa, FL 33610
01.2016 - 03.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Enthusiastically and appealingly described food and drink specials to guests.
- Upheld strict cash handling procedures.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Reported to each shift on time and ready to work.
Crew Member
Dunkin Donuts
5614 US Highway 98 N
10.2014 - 03.2016
- Promptly and empathetically handled guest concerns and complaints.
- Operated the drive-through window and sales register quickly and efficiently.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared fountain drinks and ice cream items.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
Education
High School Diploma - undefined
Mckeel Academy of Technology
1810 W Parker StAssociate of Science - Nursing
Hillsborough Community College
1206 N Park Rd, Plant City, FL 33563High School Diploma - undefined
Kathleen High School
1100 Red Devil Way2015
Timeline
Bartender
Gametime
06.2019 - Current
Sales Consultant
Progressive Insurance
01.2018 - 12.2019
Customer Service/Sales Representative
SYKES Lakeland (Griffin)
06.2016 - 10.2017
High-Limit/VIP Server
Seminole HardRock Hotel & Casino
01.2016 - 03.2017
Crew Member
Dunkin Donuts
10.2014 - 03.2016
High School Diploma - undefined
Mckeel Academy of Technology
Associate of Science - Nursing
Hillsborough Community College
High School Diploma - undefined
Kathleen High School