Katie Bennett
Richmond,KY
Summary
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
6
6
years of professional experience
Work History
CNA
Try cities nursing and rehab
Cumberland, Kentucky
10.2020 - 03.2022
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Participated in educational programs designed to improve knowledge of health care practices.
- Facilitated communication between patients, family members, and healthcare professionals.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Planned and served meals and snacks to patients according to prescribed diets.
- Transported residents within the facility as needed.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided physical support to assist patients with bathing, dressing and toileting.
Assistant Manager
Wendy's
Marmet, WV, WV
02.2016 - 02.2019
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Created reports on sales trends, inventory levels, and financial data.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Harlan County High School
Harlan, KY10-2013
Skills
- Flexibility and adaptability
- Maintaining confidentiality
- Complex Problem-solving
- Emergency response
- Problem-solving
- Patient care
- Attention to detail
- Basic life support
- Compassion and empathy
- Emotional support
- HIPAA compliance
- Multitasking and organization
- Active listening
- Critical thinking
- Time management
- Team collaboration
- Compassionate communication
- Conflict resolution
Timeline
CNA
Try cities nursing and rehab
10.2020 - 03.2022
Assistant Manager
Wendy's
02.2016 - 02.2019
High School Diploma -
Harlan County High School