Katie Bishop
Webster,MA
Summary
Licensed Esthetician with hands-on experience performing advanced medical spa treatments and supporting patient care in a clinical setting. Skilled in providing treatment-based skin assessments, recommending medical-grade skincare routines, and developing future treatment plans to help patients achieve their skincare goals. Experienced in educating patients on post-care, long-term skincare strategies, and treatment maintenance while supporting clinic growth through package conversions and retail sales. Known for delivering exceptional patient experiences, collaborating closely with medical providers, and maintaining high standards of safety, professionalism, and results-driven care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Esthetician
Skin MD Laser and Cosmetic Group
Shrewsbury, MA
04.2025 - Current
- Perform advanced medical aesthetic treatments including DiamondGlow facials, chemical peels, and laser-based procedures such as laser hair removal, 1540 fractional resurfacing, IPL, and Pico Genesis for pigmentation and tattoo removal.
- Perform treatment-based skin assessments and recommend customized skincare routines and future treatment plans based on patient goals.
- Educate patients on treatment options, post-care, and long-term skincare strategies to improve outcomes and retention.
- Drive clinic revenue through package conversions, retail skincare recommendations, and promotion-based selling.
- Maintain strict adherence to sanitation, safety, and patient comfort standards.
- Participate in ongoing education and in-house training to stay current on devices, protocols, and technologies.
Front Office Coordinator
Skin MD Laser and Cosmetic Group
Shrewsbury, MA
04.2024 - 04.2025
- Managed patient check-in, intake documentation, and consent forms for medical and cosmetic appointments.
- Scheduled appointments, coordinated provider calendars, and handled cancellations using EMR systems.
- Processed payments, balanced daily transactions, and maintained accurate patient accounts.
- Educated patients on treatments, pricing, post-care instructions, and skincare products.
- Supported clinic marketing efforts through event coordination, promotion tracking, and patient outreach.
Call Center Representative
Webster First Federal Credit Union
Worcester, MA
10.2023 - 05.2024
- Provided phone, email, and webchat support for banking services including debit cards, online banking, and account maintenance.
- Assisted members with transactions, fee reversals, stop payments, and travel notifications.
- Collaborated with internal departments to resolve issues efficiently and ensure member satisfaction.
Personal Banker
bankHometown
Webster, MA
07.2021 - 10.2023
- Opened and serviced personal and business accounts including checking, savings, CDs, and loans.
- Processed daily financial transactions and balanced individual cash drawers.
- Provided in-person and phone-based customer support while ensuring compliance and accuracy.
- Maintained vault cash levels and followed banking security procedures.
Customer Service Representative
UHealthSolutions
Shrewsbury, MA
03.2021 - 06.2021
- Receive inbound calls to screen eligible Massachusetts residents to get an in-home covid-19 vaccine.
Medical Device Assembler
Henke Sass Wolf of America
Dudley, MA
12.2019 - 02.2021
- Assembled small optical and electronic components using microscopes and hand tools.
- Data entry
- Followed directions and worked independently
- Experienced working with medical rigid or flexible endoscopes
Medical Device Assembler
Putnam Plastics Corporation
Dayville, CT
02.2017 - 10.2019
- Articulated and communicated issues and problems, as well as offering ideas for improvements.
- Inspected and measured first production pieces to ensure machine is producing pieces within specification.
- Troubleshoot, collect, and analyzed process/machine data as required or with assistance of engineering personnel when process is not capable.
Assembly Line Worker
IPG Photonics Corporation
Oxford, MA
08.2015 - 01.2017
- Assemble, install and inspect components; which require positioning, aligning and repairing pieces and/or cleaning parts.
Education
Esthetics -
Spa Tech Institute-Westboro
Westborough, MA01.2026
High school or equivalent -
Bartlett Jr Sr High School
Webster, MA01.2014
Skills
- Office experience
- Data Entry
- Cash handling
- Upselling
- Beauty & cosmetics sales
- Med spa experience
- Sales
- Esthetic laser treatment
- Front desk
- Accounts payable
- Customer service
- Product demos
- Banking
- Computer skills
- Microsoft Excel
- Customer Service Skills
- Typing
- Phone etiquette
- Aesthetic treatments
- Communication skills
Certification
- Cynosure Laser, 04/01/25, Present
- CoolSculpting, 04/01/25, Present
- Diamond Glow, 04/01/25, Present
- TIPS, 04/01/29
- Notary Public, 04/01/29
- Esthetician License, 04/01/29
Timeline
Medical Esthetician
Skin MD Laser and Cosmetic Group
04.2025 - Current
Front Office Coordinator
Skin MD Laser and Cosmetic Group
04.2024 - 04.2025
Call Center Representative
Webster First Federal Credit Union
10.2023 - 05.2024
Personal Banker
bankHometown
07.2021 - 10.2023
Customer Service Representative
UHealthSolutions
03.2021 - 06.2021
Medical Device Assembler
Henke Sass Wolf of America
12.2019 - 02.2021
Medical Device Assembler
Putnam Plastics Corporation
02.2017 - 10.2019
Assembly Line Worker
IPG Photonics Corporation
08.2015 - 01.2017
Esthetics -
Spa Tech Institute-Westboro
High school or equivalent -
Bartlett Jr Sr High School