Katie Schreuders
Tyler,TX
Summary
Driven by a commitment to excellence and continuous improvement, I leveraged my expertise in cremation process knowledge and exceptional communication skills at Pets and Friends LLC. Achieved streamlined operations and enhanced customer satisfaction through meticulous attention to detail and compassionate guidance, significantly contributing to a positive workplace culture and regulatory compliance.
Obtained Crematory Certifications
Overview
5
5
years of professional experience
Work History
Pet Crematory Operator
Pets and Friends LLC
Tyler, TX
09.2023 - 08.2024
- Balanced multiple responsibilities simultaneously while maintaining a strong attention to detail in all aspects of daily tasks.
- Addressed client inquiries promptly and professionally, establishing trust through effective communication skills.
- Contributed to a positive workplace culture by actively participating in team meetings and providing constructive feedback on processes and procedures when needed.
- Participated in regular professional development opportunities to enhance knowledge and skills within the crematory field.
- Helped maintain the company''s reputation for excellence by consistently providing high-quality services and upholding stringent ethical standards in all operations.
- Ensured accurate record-keeping for all cremations, contributing to streamlined operations and regulatory compliance.
- Assisted families in making informed decisions regarding the cremation process, offering compassionate guidance throughout their experience.
- Enhanced crematory efficiency by performing regular maintenance and cleaning procedures.
- Above are selected skills of course. However, I had many other duties including painting, making things pretty, upkeep of outdoor flowers, making pretty flower beds, organizing, pick ups, after hours calls, etc
Banker Team Lead
First National Bank of East Texas
Big Sandy, TX
03.2021 - 12.2023
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Led successful marketing campaigns targeting prospective clients, generating new leads while also maintaining existing customer relationships.
- Enhanced communication among team members, promoting collaboration and seamless project execution.
- Developed strong relationships with clients, resulting in increased retention rates and business opportunities.
- Provided training on bank products and services, enhancing team knowledge and expertise in key areas.
- Streamlined daily operations for improved efficiency and productivity within the team.
Service Coordinator
Classic Toyota and Mercedes Benz
Tyler, TX
02.2021 - 03.2022
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Funeral Director's Assistant
Lowe Gardner Funerals and Cremation
Quitman, TX
08.2019 - 02.2021
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Loaded and operated hearses to transport caskets cautiously.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Acted as pallbearer during wake, funeral and burial process.
- Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Supported cremator with operation of equipment and packaging of cremated remains.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Provided administrative support to funeral home staff.
- Transported deceased to funeral home.
Education
Diploma -
Robert E Lee High School
Tyler, TX2012
Skills
Grief support
Health and safety
Confidentiality handling
Cremation Process Knowledge
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Relationship Building
Task Prioritization
Self Motivation
Goal Setting
Professionalism
Continuous Improvement
Quality Assurance
Cultural Sensitivity
Timeline
Pet Crematory Operator
Pets and Friends LLC
09.2023 - 08.2024
Banker Team Lead
First National Bank of East Texas
03.2021 - 12.2023
Service Coordinator
Classic Toyota and Mercedes Benz
02.2021 - 03.2022
Funeral Director's Assistant
Lowe Gardner Funerals and Cremation
08.2019 - 02.2021
Diploma -
Robert E Lee High School