Katie Bloom
Inspire Home Loans Inc.
Henderson,NC
9
years of professional experience
Operations professional prepared to excel in results-driven environment. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Work History
Operations Manager
2 Years 7 Months- Oversaw daily pipeline activity, resolving bottlenecks across underwriting, processing, loan production and closing teams.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and mentored operations staff on procedures, system usage, and quality expectations.
Loan Processor
3 Years 6 Months- Processed conventional, FHA, USDA, VA and bond loan applications, verifying borrower documentation for completeness and underwriting readiness.
- Managed a 40+ loan pipeline
- Reviewed credit reports, income records, and asset statements to ensure guideline compliance.
- Coordinated with loan officers, underwriters, and title partners to resolve conditions and close files.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Business Banking Assistant
3 Years- Processed commercial loans, ensuring accuracy, completeness, and compliance with lending requirements.
- Coordinated communication between borrowers, lenders, and third parties to resolve outstanding loan conditions.
- Verified collateral, insurance, and title documents to support timely loan closing and funding.
- Prepared detailed inspection reports, logs, and supporting documentation for newly built homes,
- Performed appraisal updates for existing loans,
Education
A.A. - Photojournalism
- Photography, graphic design, multimedia, black and white photography, digital photography, small and large format cameras, journalism
- Completed internship assignments at two local newspapers related to page design, editing and graphic design
Skills
SimpleNexis
nCino
Encompass
Fiserv
LaserPro
Citrix
Team leadership
Operations management
Operations monitoring
Operational efficiency
Problem-solving
Customer service
Timeline
Operations Manager
Inspire Home Loans Inc.
04.2024 - 11.2026Read More
Loan Processor
Inspire Home Loans Inc.
10.2020 - 04.2024Read More
Business Banking Assistant
Benchmark Community Bank
10.2017 - 10.2020Read More
Randolph Community College
A.A. from Photojournalism
Read More