Katie Bond
Pittsburgh,Pennsylvania
Summary
Results-driven professional with extensive experience at 5/3 Bank and Rural 1st, specializing in mortgage closing and operational efficiency. Proven track record of maintaining 100% quality in loan compliance and enhancing processes. Skilled in Excel and problem resolution, with a strong ability to build relationships and drive customer satisfaction.
Overview
9
9
years of professional experience
Work History
Closing Support Specialist
Rural 1st
Louisville, KY
09.2020 - 11.2023
- Prepared complete mortgage closing disclosures, and coordinated directly with title companies to ensure accuracy.
- Reviewed loan documents for compliance and accuracy
- Cleared and certified final title.
- Identified process improvement to enhance operational excellence
- Maintained 100% quality for over 18 months
Personal Banker
5/3 Bank
Louisville, Kentucky
06.2017 - 08.2020
- Coordinated refinance closings, ensuring accurate closing package completion
- Opened new customer accounts, including checking, savings and lines of credit
- Promoted a wide array of financial products by continuously acquiring new industry knowledge
- Built strong relationships with new and existing customers
Lead Teller
5/3 Bank
Louisville, Kentucky
11.2014 - 06.2017
- Supervised daily operations of the teller team to ensure efficient service delivery and compliance with bank policies.
- trained new associates in banking procedures
- Participated in sales incentive program and met monthly referral goal
- Completed monthly audits and worked one on one with compliance team
Education
Atherton High School
Louisville, KY05-2006
Skills
- Mortgage closing
- Operational efficiency
- Database administration
- Excel
- Problem resolution
- Loan compliance
Timeline
Closing Support Specialist
Rural 1st
09.2020 - 11.2023
Personal Banker
5/3 Bank
06.2017 - 08.2020
Lead Teller
5/3 Bank
11.2014 - 06.2017
Atherton High School