Katie Bray
Memphis,TN
Summary
Proven leader in operations management, adept at driving business growth and fostering staff development. At Railgarden, significantly enhanced employee engagement and customer satisfaction. Skilled in business analysis and team leadership, consistently delivering results by identifying and leveraging improvement opportunities. Prioritizes safety and efficiency, ensuring top-notch service and operational excellence.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
Railgarden
Memphis, TN
02.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Manager
Trilogy Tattoos & Piercings
Memphis, TN
01.2020 - 05.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
Bartender/Bar Team Manager
Gold Club
Memphis, TN
01.2014 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
Operations Management
Staff Development
Business Analysis
Employee Motivation
Inventory Management
Team Leadership
Customer Service
Business Development
Timeline
General Manager of Operations
Railgarden
02.2020 - Current
Manager
Trilogy Tattoos & Piercings
01.2020 - 05.2022
Bartender/Bar Team Manager
Gold Club
01.2014 - 11.2019