Dedicated retail associate with strong customer service skills and a proven track record in problem-solving. Achieved high customer satisfaction by effectively managing inquiries and resolving issues promptly.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Walmart
02.2025 - Current
Assist online customers with product inquiries, order questions, returns, and account issues.
Respond to customer messages over phone with accuracy and a friendly tone.
Resolve problems quickly to maintain high customer satisfaction.
Help manage online orders, ensuring they're processed correctly and on time.
Coordinate with fulfillment teams (in-store pickup, curbside, and shipping) to track and update order status.
Store Manager
Once And Again
09.2024 - 03.2025
Managed daily store operations to ensure efficient customer service and merchandise presentation.
Trained and supervised staff to enhance team performance and maintain high service standards.
Implemented inventory management practices to optimize stock levels and reduce shrinkage.
Developed sales strategies to improve product visibility and drive revenue growth.
Built strong customer relationships through effective communication and conflict resolution skills.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Line Cook
Pine Street Cafe
02.2023 - 11.2024
Prepared high-quality ingredients for daily menu items, ensuring freshness and consistency.
Executed cooking techniques to create diverse dishes in a fast-paced environment.
Maintained kitchen cleanliness by adhering to food safety standards and regulations.
Collaborated with team members to streamline meal preparation processes, improving efficiency.
Assisted in inventory management, tracking stock levels and minimizing waste effectively.
Trained new staff on kitchen operations, promoting adherence to quality standards and safety protocols.
Developed new recipes based on seasonal ingredients, enhancing menu offerings and customer satisfaction.
Monitored cooking times and temperatures to ensure optimal food quality and presentation standards were met.