Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Brentana

Spring Lake,MI

Summary

Dedicated retail associate with strong customer service skills and a proven track record in problem-solving. Achieved high customer satisfaction by effectively managing inquiries and resolving issues promptly.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Walmart
02.2025 - Current
  • Assist online customers with product inquiries, order questions, returns, and account issues.
  • Respond to customer messages over phone with accuracy and a friendly tone.
  • Resolve problems quickly to maintain high customer satisfaction.
  • Help manage online orders, ensuring they're processed correctly and on time.
  • Coordinate with fulfillment teams (in-store pickup, curbside, and shipping) to track and update order status.

Store Manager

Once And Again
09.2024 - 03.2025
  • Managed daily store operations to ensure efficient customer service and merchandise presentation.
  • Trained and supervised staff to enhance team performance and maintain high service standards.
  • Implemented inventory management practices to optimize stock levels and reduce shrinkage.
  • Developed sales strategies to improve product visibility and drive revenue growth.
  • Built strong customer relationships through effective communication and conflict resolution skills.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Line Cook

Pine Street Cafe
02.2023 - 11.2024
  • Prepared high-quality ingredients for daily menu items, ensuring freshness and consistency.
  • Executed cooking techniques to create diverse dishes in a fast-paced environment.
  • Maintained kitchen cleanliness by adhering to food safety standards and regulations.
  • Collaborated with team members to streamline meal preparation processes, improving efficiency.
  • Assisted in inventory management, tracking stock levels and minimizing waste effectively.
  • Trained new staff on kitchen operations, promoting adherence to quality standards and safety protocols.
  • Developed new recipes based on seasonal ingredients, enhancing menu offerings and customer satisfaction.
  • Monitored cooking times and temperatures to ensure optimal food quality and presentation standards were met.

Education

Dental Hygiene

Ross Medical Education Center
Muskegon, MI
08-2023

High School Diploma -

Sequoia Pathway Academy
Maricopa, AZ
05-2014

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Reliability and punctuality
  • Store opening and closing

Timeline

Retail Sales Associate

Walmart
02.2025 - Current

Store Manager

Once And Again
09.2024 - 03.2025

Line Cook

Pine Street Cafe
02.2023 - 11.2024

Dental Hygiene

Ross Medical Education Center

High School Diploma -

Sequoia Pathway Academy
Katie Brentana